Shopping at Raibu: shipping to Germany and Austria, returns and cashback
Raibu is a German supplement brand with its own web shop at raibu.de. The range is capsules and a resin product, sold in German. The shop delivers inside Germany and Austria only, which is the first thing to know if you read this from the UK, the US or elsewhere. Below are the details from the shipping and return pages.
Where Raibu delivers
The shipping page names two countries: Germany and Austria. There is one standard shipping rate for both. Parcels to other countries are not offered, so a UK or US address cannot be used at checkout. Prices and policies are in euros and in German, and the shipping page repeats its table in English.
Shipping cost and delivery time
Standard shipping costs 2.49 euros. Shipping is free on orders of 45 euros or more. Delivery takes 2 to 3 working days. The FAQ says the shop makes no health claims about its products, in line with EU rules, and gives no effect information. It lists best-before dates on the underside of the packaging and recommends storing products dry, cool and away from light.
Returns and the satisfaction guarantee
Consumers can withdraw from a purchase within 14 days of receiving the goods, without giving a reason. You tell the shop by email to [email protected]. One exception matters for supplements: sealed goods that are unsuitable for return for health or hygiene reasons cannot be withdrawn once the seal has been removed. Unopened and sealed supplements can be returned.
If you withdraw and the return is not the shop's fault, you pay the return costs. A return label can be requested by email, but it is not free. The cost is usually that of a standard parcel within Germany. After a withdrawal the shop refunds the purchase price plus the standard shipping cost of the original order, to the same payment method. It may hold back the refund until the goods arrive or you show proof of dispatch.
If an item arrives damaged, defective or wrong, write to [email protected]. The shop then covers the return costs and may offer a refund or replacement, sometimes without you sending the product back.
On top of the legal right, Raibu offers a voluntary 30-day money-back satisfaction guarantee. Contact the shop by email within 30 days of receipt. Under this guarantee the product price is refunded but the original shipping and return costs are not, unless the shop caused the problem. For opened supplements no return is needed, and the refund can be paid without sending the goods back. Refunds under the guarantee are processed within 30 days after receipt and checking of any returned goods.
| At a glance | Raibu |
|---|---|
| Delivery countries | Germany and Austria |
| Standard shipping | 2.49 euros |
| Free shipping | Orders of 45 euros or more |
| Delivery time | 2 to 3 working days |
| Withdrawal | 14 days, sealed goods only |
| Guarantee | 30-day money-back, voluntary |
Using cashback
Open the Raibu page at daily cashback, where the current rate (2.5%) and the current offers are listed; we check them daily. Press the shop button there, then shop and pay as usual. In your free account the cashback shows as open and becomes confirmed once the shop has reported the order, usually after the return window. A returned item is deducted again. A voucher code from another site used in the same visit can cost you the cashback, so start from our page.
Practical tips
- Delivery to the UK or US is not offered, so pick another shop if you live there.
- Do not break the seal until you are sure you keep the product.
- Order from 45 euros upward if you want to avoid the shipping fee.
As of October 2026.