Promeed silk bedding: shipping costs by region, 60-day returns and cashback
Promeed sells mulberry silk bedding: pillowcases, sheets, duvet covers and sleepwear. The shop ships to more than 200 countries and prices shipping by region and speed, so the cost depends a lot on where you live. This guide pulls the numbers from the shipping, returns and payment pages.
Shipping speed and who it reaches
Promeed offers two speeds. Expedited shipping takes around 2 to 4 days in transit, standard shipping roughly 6 to 12 days, and for most regions the region tables quote 7 to 20 days for standard. Stock is usually on hand, but an out-of-stock item can delay delivery. DHL and FedEx are the main couriers, and Singapore Post handles some parcels. The shop picks the courier by destination, so write to [email protected] before ordering if you need a particular one.
The shop lists the United States, Canada, Germany, the United Kingdom, France, Australia, Japan and Saudi Arabia as major destinations and groups the rest by region. The cart shows your exact shipping cost once you enter an address.
Shipping costs by region
- United States: standard shipping is free. Expedited is free over $69, $20 between $34.99 and $68.99 and $25 below that.
- Canada and Mexico: standard is free. Expedited is free over $69 and costs $15 or $20 below that.
- West Europe, including Germany and Austria: standard shipping costs $8. Expedited is free over $115, $10 from $50 and $15 under $50.
- North and South Europe, including Switzerland: standard shipping costs $5 and expedited $15.
- Oceania: standard $5, expedited free over $94 and $10 below.
Hawaii, Puerto Rico and Guam have their own scale. Free standard shipping is not offered to some remote regions.
| At a glance | Promeed |
|---|---|
| Germany and Austria, standard | $8 shipping, 7 to 20 days |
| Switzerland, standard | $5 shipping, 6 to 12 days |
| Expedited | 2 to 4 days in transit |
| Returns | 60 days from the ship date |
| Refund after receipt | 1 to 3 working days |
Duties and taxes
The shop says it adds no hidden charges. Duty depends on the policy of your country. Goods under USD 800 do not need a formal customs procedure when entering the United States.
Returns
You can send back items within 60 days of the ship date, with the original packaging. Promeed describes the return as free of questions and without restocking fees. Email [email protected] with your order number to get the authorisation. If the item is defective or damaged, the shop sends a prepaid label within 1 to 3 business days. In all other cases you pay the return postage and choose the carrier. The refund follows within 1 to 3 working days after the shop has received the parcel and checked that it is complete. Items marked Final Sale are excluded, and exchanges exist only for defective or damaged goods.
The return addresses on the page are in the United States and Canada. If you order from Europe, ask support which address and carrier to use before you send anything.
Payment
Cards via Stripe (Visa, Mastercard, American Express, Discover, JCB), PayPal and Apple Pay are accepted.
Cashback at Promeed
Open the Promeed page at daily cashback, look up the current rate (up to 10%) and press the shop button. Place the order in the same visit. In your free account the cashback shows as open and becomes confirmed once Promeed has reported the order. A returned item reduces the cashback.
As of October 2026.