Shopping at Omara Spain: made-to-order delivery, returns and cashback
Omara makes jewelry to order: rings, chains and other pieces in metals and stones of your choice, with free engraving on eligible items. The Spanish store at omara.es explains its delivery and return rules on a handful of help pages. Because every piece is made after you order, the timing and the return rules differ from a normal online shop. Here is how they work.
Where Omara delivers
The FAQ lists 23 destination countries: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. If you want a parcel to go to a country that is not on the list, add a detailed comment in the order notes at checkout with the exact destination. The team then handles the request and contacts you if details need adjusting. Deliveries go mainly to private addresses, but a PO box is possible if you give the full details in the delivery address.
Shipping cost and delivery time
The shipping page promises free shipping within the EU. The standard carrier is DPD, and FedEx or another courier can be used for faster transit. Once the tracking number is sent to you, standard transit in the EU takes 2 to 5 working days. International shipments outside the EU go with FedEx, and the shop warns that extra shipping fees and customs duties may arise there.
The total waiting time is longer because of production. Omara keeps no stock, and the FAQ says a piece normally reaches your address within 17 to 20 working days. The cart shows an estimated delivery date for each item. Engraving does not delay delivery, and you can change details such as ring size or engraving, or cancel the order, within the first 30 minutes by writing to [email protected]. This only works for orders that have not yet entered final production.
| At a glance | Omara Spain |
|---|---|
| Production and delivery | Typically 17 to 20 working days |
| EU shipping | Free shipping, DPD, 2 to 5 working days after tracking |
| Return window | 30 calendar days after delivery |
| Natural diamonds | 15 calendar days |
| Warranty | Lifetime for manufacturing defects |
Returns, resizing and refunds
Because every Omara product is made to the customer's specification, the usual 14-day withdrawal period does not apply. Instead, the shop offers a 30-day money-back guarantee. A product can be returned within 30 calendar days of delivery if, in the buyer's opinion, it does not meet quality requirements or manufacturing standards. For products with natural diamonds, the same conditions apply within 15 calendar days of delivery.
You can return a piece for a refund, a resize, an engraving or a repair within 30 days of receiving it. Log in, open your orders, choose the order and click Request a return. After you fill in the form, you get an email with instructions. Pack the item in its original packaging with all tags and accessories, enclose a printout of your confirmation email, and send the parcel to the return address in Bratislava, Slovakia, that the shop names. One ring resize per item is free within 30 days. A resize of two or more sizes counts as a custom order, because a new setting is needed.
Once the parcel arrives, processing takes 2 to 4 working days. The returns page says the refund is issued within 10 working days to the payment method you used for the order, while the FAQ speaks of 30 calendar days. Counting from the day the parcel arrives, plan for the longer period. Manufacturing defects are covered by a lifetime warranty with free servicing.
Payment
The payment page lists Apple Pay, Google Pay and credit or debit cards: Visa, Mastercard, American Express, Discover, Diners, China UnionPay, JCB, Cartes Bancaires and Interac. The shop does not store card numbers.
Using cashback
Open the Omara page at daily cashback, where the current rate (2.5%) and the offers are listed with the date they were last checked. Press the shop button there, then shop and pay as you normally would. In your free account the cashback first shows as open and becomes confirmed once Omara has reported the order. A returned piece reduces the amount for it.
Practical tips
- Measure the ring size before you order, using the shop's ring size guide, and use the free resize only once per item.
- Order early for a gift date, because production alone can take most of the 17 to 20 working days.
- Finish the order in one visit and pause your ad blocker on the shop, as either can break the click.
- Keep other cashback and voucher sites closed while you shop, because a later click can replace the first one.
As of October 2026.