Shopping at Narwal: US and European shops, shipping and returns
Narwal makes robot vacuums and mops, and it runs separate online shops per market. Which one you use decides where the parcel can go and what shipping costs. This guide covers the US shop first, then the European shops, plus returns and cashback.
US shop: delivery area and shipping cost
The US shop delivers within the United States only. Some areas are temporarily excluded: American Samoa, Micronesia, Guam, the Marshall Islands, the Northern Mariana Islands, Palau, the U.S. Virgin Islands, the three Armed Forces regions, Puerto Rico, Alaska and Hawaii. Orders go out with UPS or FedEx. Shipping is free when the order is above $49, and for $49 or less the shipping charge is $9.9. Shipping fees are not refundable. If you refuse a shipment, you pay the original shipping charge plus the cost of returning the package.
How long it takes
Processing takes 1 to 3 business days, excluding weekends and holidays, and shipping time after that is 5 to 7 business days. You get an email with tracking information once the order is on its way. If tracking says delivered but nothing arrived, or the parcel never shows up, contact Narwal within 10 days to file a claim. The shop notes that claims can take up to 30 days, depending on the carrier.
European shops
Outside the US, Narwal uses local shops. Orders on de.narwal.com are shipped to Germany or other EU countries, while the Italian, French and Spanish shops deliver only to their own country. Parcels do not go to the outermost regions or overseas territories of EU countries, and the checkout page shows the restrictions for your address. The main carrier is DHL. Processing takes 1 to 3 working days and delivery 2 to 5 working days, with no dispatch or delivery on weekends or holidays.
| Destination (de.narwal.com) | Shipping |
|---|---|
| Germany, shipping for orders above €30 | Free shipping |
| Germany, shipping for orders below €30 | Shipping €5.49 |
| Other EU countries, shipping above €30 | Free shipping |
| Other EU countries, shipping below €30 | Shipping €9.99 |
Returns and refunds
You can try a product for 30 days. If an undamaged product does not suit you, send it back within 30 days of receiving it. In the US shop, returns for personal reasons are not eligible for free return shipping, so you carry that cost. Products must come back in good condition, in the original box where possible and with all accessories. They can be returned only in the country or region where you bought them, and only if you bought directly from Narwal, not from another dealer. Ask support for return instructions first, because unauthorized and cash on delivery returns are not accepted. Refunds go to the original payment method about 7 business days after the return arrives and the product status is confirmed. In the European shops Narwal pays the return shipping inside the country for items in good condition.
Narwal sells to end customers only and may cancel an order it suspects is for resale.
Contact
US customers reach support at [email protected] or 1 (866) 939-2153. In Europe the address is [email protected].
Cashback
Open the Narwal page at daily cashback for the US shop, or the European Narwal page if you buy in the EU. The current cashback (up to 3%) is shown there, and current offers are listed on the shop page, which we check every day. Press the shop button and order in the same visit. In your free account the cashback is open first and confirmed once the shop has reported the order. A returned product reduces the cashback for it, and a code from another site can cost you the cashback.
As of October 2026.