Mychway online: worldwide delivery, customs, 30-day returns and warranty
Mychway sells professional beauty equipment such as cavitation machines, laser hair removal devices, red light therapy and high-frequency facial machines. The goods come from warehouses or factories in China or the United States, so delivery time, customs and returns work differently from a local shop. This guide sums up what mychway.online says.
Where Mychway delivers
The shop says its products are delivered to an address worldwide. It adds that you are responsible for finding out beforehand whether your ordered items may legally be imported into your country, and it is not liable if local authorities confiscate a parcel. Give a complete and accurate address and a valid phone number, because the courier needs the recipient's signature.
Shipping cost
The FAQ says shipping to the US is free. For other countries the shipping price differs, and the shop asks you to contact a salesperson for details because its website cannot show different prices for every country. The cart shows the shipping charge before you pay, since taxes and shipping are calculated at checkout.
How long delivery takes
From the China warehouse an order takes 3 to 5 working days to leave and another 4 to 6 working days to arrive. From the US warehouse it leaves within one day and arrives after another 3 to 4 working days. The shipping page quotes 4 to 8 days from payment to delivery in typical cases. Express couriers such as DHL, UPS, FedEx and TNT take 3 to 5 days, and Air Mail 3 to 10 days. Large orders beyond the stock level can take up to a week to ship, and the shop emails you about any delay.
Customs and import
The courier handles customs clearance and may contact you to confirm details, so stay reachable. Local sales tax or import duty is calculated when the goods enter your country. In most cases nothing is due, but sometimes a small amount is billed on delivery. The shop cannot estimate these costs for you, so ask your local customs office. To get through customs smoothly, no printed manual goes in the box. You receive a PDF manual or a training video after payment.
Returns and warranty
Undamaged goods can be returned within 30 days of receipt. The item must come back in its original packaging with all accessories. The refund starts once the returned parcel has been inspected at the warehouse in Shenzhen, and it goes back to your original payment method. For returns that are not about quality, the buyer pays the return shipping, and the original shipping charge is not refunded. Sale items cannot be returned. If you send back goods worth more than $75, use a trackable shipping service or insurance, because the shop does not guarantee it receives the parcel.
The warranty is 1 year for the main machine and 3 months for parts such as the screen and the handles. If a parcel is lost, stolen or damaged before it reaches you, the shop works with the courier on a refund or a new delivery.
| At a glance | Mychway online |
|---|---|
| Delivery | Worldwide, free shipping to the US |
| Delivery time | China warehouse 7 to 11 working days, US warehouse 3 to 4 days after dispatch |
| Returns | 30 days, original packaging |
| Warranty | 1 year main machine, 3 months parts |
Cashback at Mychway online
Open the Mychway online page at daily cashback, where the current rate (up to 10%) and the offers are listed. Press the shop button, then order as usual. In your free account the cashback first shows as open and becomes confirmed after the shop has reported the order. A refunded order reduces the cashback for it.
Before you order
- Ask the shop which warehouse your model ships from, because it decides the delivery time.
- Use only offers shown on the daily cashback page. A code from another site can cost you the cashback.
As of October 2026.