Shopping at LOHA: UK shipping, cancelling, the 180 day guarantee and cashback
LOHA is a UK hair care brand whose range includes the LOHA-X routine, a growth serum, shampoo and conditioner and styling products. The brand sells directly from weareloha.com, and the policies it publishes focus on UK customers, subscriptions and a long money-back guarantee. Here is what they say.
Free UK shipping
The shop advertises free UK shipping on orders over £45. For smaller orders, the cart shows the shipping charge before you pay. LOHA also advertises savings when you subscribe, which is a subscription price and not a discount code.
Outside the UK, the refund policy mentions orders shipped into the European Union and says the 14 day cooling off period applies there. Whether your address is accepted and what delivery costs there is shown at checkout, or you can email [email protected] before ordering.
| Topic | LOHA |
|---|---|
| Free UK shipping | Free UK shipping on orders over £45 |
| Cooling off period | 14 days after receiving the order |
| Faults and damage | Report within 30 days |
| Money-back guarantee | 180 days on eligible products |
| Contact | [email protected] |
Cancelling and returning
If you shop online in the UK, you have a 14 day cooling off period. You can cancel within 14 days of receiving the order for any reason, for one-off purchases and subscription orders alike. Email [email protected] or use the link in the order confirmation. The refund goes out within 14 days once the returned item reaches LOHA.
Hair and beauty products that were opened, used or have a broken hygiene seal are not accepted, unless there is a fault. If an item is faulty, damaged or not what you ordered, contact the shop within 30 days and it arranges a refund or replacement, including return postage. The separate refund policy page adds that returns need a request first, that sale items and gift cards cannot be returned and that approved refunds arrive within 10 business days. Returns go to the address in Chorley, Lancashire, which the shop gives when your request is accepted.
180 day money-back guarantee
On top of the legal rights, LOHA offers a 180 day money-back guarantee on eligible products. Within 180 days of delivery you get in touch, share proof of purchase for that period following the recommended usage, and the team explains the next steps. The guarantee is extra reassurance and does not replace your statutory rights.
Subscriptions and pre-orders
With a subscription you receive repeat deliveries at the frequency you choose. Some subscriptions renew automatically, which the shop says it tells you upfront. You can change or cancel any time before your next billing date through the link in the order confirmation. Pre-orders can be cancelled for a full refund until they are dispatched.
Using cashback
Open the LOHA page at daily cashback to see the current rate (5%) and the offers with the date of our last check. Press the shop button and order as usual. The cashback shows as open in your free account and turns confirmed once LOHA has reported the order. A returned item reduces the amount, and subscription orders follow the same logic.
Practical tips
- Keep the hygiene seal intact until you decide to keep the product.
- Before the 180 day period runs out, gather your proof of purchase.
- Pause your ad blocker and finish the order in one visit so the cashback click is not lost.
As of October 2026