Shopping at Just Russel: delivery countries, subscription, returns and cashback
Just Russel is a Belgian company that makes personalised dry food for dogs and cats and sells it as a flexible subscription. It also runs a small shop for wet food, snacks and accessories. We read the terms and conditions, the return page and the home page on justrussel.de in October 2026 to find out where it delivers, what delivery costs, how long it takes and what happens if you want to stop. The shop can change its terms, so check them again when you order.
Where Just Russel delivers
The terms say the offer is for consumers inside Belgium, the Netherlands, France and Germany, and that delivery happens only in those four countries. Orders to an address in any other country can be cancelled by the company. This means that readers in the UK, the US or other countries cannot order, even though the site is easy to open from anywhere. The site has Belgian Dutch, Belgian French, Belgian English, German, Dutch and French versions to choose from. The company also states that orders must be of normal household size and that the products are not meant for resale.
Delivery costs and delivery time
As a principle, delivery is free. The home page promises free delivery to your door, and the terms say prices include shipping inside the four countries. There are two exceptions. The trial package has delivery fees, which are shown clearly before you pay, and a delivery in a specific time window can cost extra, with the price shown when you pick the window. Purchases in the separate shop at shop.justrussel.de are also delivered free, but only from a minimum order value that appears in the order summary before you confirm.
The home page says a first package arrives within 2 to 4 working days after you order. The terms are more cautious: the company commits to deliver within 14 days after payment is complete, and to agree a new date with you if it cannot. If nobody is home, the parcel normally goes to a pick-up point or post office. You can also tell the company in advance that it may leave the parcel at the door or with neighbours, at your own risk.
Subscription, cancellation and returns
The food box is a subscription without a fixed end. There is no minimum term and no notice period according to the home page. You can pause or cancel by email or in your customer account, and changes to the next box are possible up to two days before delivery. Cancelling before the first dispatch costs nothing.
For the first delivery of personalised dry food the return page grants a 30-day right of withdrawal, and the food may already be opened. All other shop items have the legal 14 days, as long as sealed goods are unopened. For personalised food the company provides a return label, otherwise the return postage is yours. The refund follows within 14 days of the withdrawal notice, to the payment method you used. The terms word the first-box rule differently and mention 14 calendar days, so write to [email protected] if you are unsure which applies to you.
Payment
The terms list direct debit (SEPA), Bancontact, credit card, iDEAL, Apple Pay and Google Pay. Payments run through the provider Mollie. For the subscription, the first payment is authorised once and later boxes are charged automatically.
| At a glance | Just Russel |
|---|---|
| Delivers to | Belgium, Netherlands, France, Germany |
| Delivery | Free, except trial package and time windows |
| Delivery time | 2 to 4 working days (home page), within 14 days (terms) |
| Withdrawal | 30 days for the first box, 14 days for shop items |
| Cancellation | No minimum term |
Using cashback
Open the Just Russel page at daily cashback, where the current rate ($2.8) and the offers we found are listed with the date they were last checked. Press the shop button there, then order and pay as usual. In your free account the cashback shows as open and turns confirmed once the shop has reported the order. A returned or refunded order reduces the amount.
Practical tips
- Switch the food slowly over two to three weeks, as the shop suggests, and decide about the 30-day guarantee before that window ends.
- If you cancel the subscription, do it at least two days before the next delivery, or the next box is still sent.
- Finish the order in one visit and pause your ad blocker on the shop, or the click may be lost.