Shopping at isinwheel.eu: free shipping, returns, warranty and cashback
isinwheel.eu sells electric scooters, e-bikes, kids' scooters and dirt bikes to customers in Europe. The shop has country versions for the EU, UK, Germany, Austria, the Netherlands, France, Denmark and Italy. This guide is based on the EU shop and covers delivery, returns and warranty.
Delivery countries and shipping cost
The shipping policy says isinwheel.eu offers free shipping to all countries, including Denmark, Italy, the Netherlands, France, Germany, Belgium and Austria. The shop does not charge a delivery fee on top of the product price. Tracking details arrive by email once the order has shipped. The main carriers are DHL and DPD. A damaged or lost parcel should be reported right away to [email protected], and the shop may ask for photos of the item and the box.
How long it takes
Orders are processed and shipped within 0 to 1 working days and delivered within 3 to 6 working days, so the parcel usually arrives 3 to 7 days after you order. Customs clearance, extreme weather or holidays can cause delays. A banner on the shop mentions fast, free 2 to 3 business day shipping by DHL or DPD, so the faster end of the range is possible, but plan with the longer figure for a bulky scooter.
| At a glance | isinwheel.eu |
|---|---|
| Shipping | Free shipping to all countries |
| Dispatch | Within 0 to 1 working days |
| Delivery | 3 to 6 working days |
| Return period | 30 days after receipt |
| Warranty | 12 months scooters, 24 months e-bikes |
| Payment | PayPal, Klarna, credit and debit cards |
Returns and refunds
You can return an item within 30 days of receiving it. It must be unused, in its original condition and in its original packaging. Email [email protected] with your order number and a detailed reason, and the team replies with instructions and a return address. You pay the return postage unless the return is due to a defect or an error on the shop's side. If an item arrives damaged or defective, the shop may ask for photos or videos, then covers the return shipping and sends a replacement or a full refund. Once the return has been received and inspected, the refund goes back to your original payment method within 10 business days. Exchanges follow the same steps.
Warranty
The warranty page gives electric scooters a standard 12-month commercial warranty and e-bikes 24 months, counted from the day you receive the product. Eligible items with an extended warranty can reach up to 24 months for scooters and up to 36 months for e-bikes. On top of that, the page points out the minimum two-year legal guarantee that EU consumers have. Keep your invoice, because you need proof of purchase for any claim.
Payment and contact
The shop supports PayPal, Klarna and credit or debit cards such as Visa, Mastercard and Maestro. Support is at [email protected], Monday to Friday from 9:00 to 18:00 (GMT+8), closed on weekends and holidays.
Using cashback
Open the isinwheel page at daily cashback, where the current rate (up to 3%) and the offers we check daily are listed. Press the shop button there, then shop and pay as you normally would. In your free account the cashback shows as pending and becomes confirmed once isinwheel has reported the order, normally after the return window. A returned product reduces the amount for that item.
Practical tips
- Pick the country version of the shop that matches your address before you order.
- Check the parcel on delivery and take photos if the box is damaged.
- Keep the original box until the return window has passed.
- Close other voucher sites before you click through, so ours is the last click.
As of October 2026. Shops change their terms, so check the checkout page.