Shopping at HEWI: international delivery, duties, returns and cashback
HEWI (Hardly Ever Worn It) is a British online marketplace for pre-owned designer fashion, from Hermes and Chanel bags to dresses, shoes and jewellery. Because many different sellers sit behind one website, shipping and returns depend on who sells the piece. This guide explains what applies to international buyers.
How buying at HEWI works
You register, browse and check out on the site. Your payment goes to HEWI, and your delivery details are passed to the seller. HEWI holds the payment until you mark the item as received or the tracking shows it was delivered with a signature. Three kinds of listing exist: items from private sellers, VIP items and Managed by Hewi pieces, which HEWI looks after and ships itself. There is only one of each piece, so a listing disappears once it is sold.
Delivery countries, currencies and costs
The country selector in the footer offers more than 200 destinations, so HEWI is one of the broader shops for international delivery. Prices follow the country you pick: pounds sterling for the United Kingdom, Canadian dollars for Canada, euros for Austria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland, and US dollars for most other countries, including the US, Australia and Japan.
The delivery charge is shown on each product page and is not part of the item price. The terms say prices are in pounds including VAT unless you select a country where VAT is not charged. Import duties and taxes are not included either, and the buyer pays them. The shop advises you to ask your local customs office before ordering.
How long delivery takes
| Topic | HEWI says |
|---|---|
| Dispatch | Usually within 48 hours, longer in busy sale periods |
| UK delivery | Generally 4 to 5 business days |
| International delivery | 6 to 8 business days, longer if customs clearance is needed |
| Tracking | Sellers enter tracking, HEWI notifies you for VIP items |
Delivery times are estimates, and HEWI is not liable for delays. For items from independent sellers, the seller provides the tracking information once the parcel is sent.
Returns
The refund policy depends on the seller type. Professional sellers and VIP items (Managed by Hewi) must accept returns within 14 days from the date the tracking shows receipt. Private sellers decide for themselves whether to accept returns, and their rule is shown on the listing under "Shipping and Returns". Returned items must be unworn, in the original packaging and in saleable condition. Items from Celebrity Auctions and the GOSH Charity Shop Wear Care sale cannot be returned or refunded, and all outlet items are final sale. The terms mention 7 to 14 days depending on the seller's status, so read the listing before you buy.
Payment and contact
You pay in advance, and the terms list credit or debit card, PayPal, American Express and bank transfer. Checkout shows what is currently available. Customer care can be reached at [email protected] or on WhatsApp at +447943146704.
Using cashback
Open the HEWI page at daily cashback, where the current rate (up to 3%) and the offers we check daily are listed. Press the shop button there, then shop and pay as you normally would. In your free account the cashback shows as pending and becomes confirmed once HEWI has reported the order, normally after the return window. A returned product reduces the amount for that item.
Practical tips
- Read the "Shipping and Returns" box on the listing first, because it can differ between sellers.
- Outside the UK, add import duties and taxes to your budget.
- Choose your country before you compare prices, since the currency changes with it.
- Keep other voucher sites closed while you shop, since a later click can replace ours.
As of October 2026. Shops change their terms, so check the checkout page.