Shopping at Free Soul: delivery countries, duties, returns and cashback
Free Soul is a UK brand for women's wellbeing, with protein blends and bars, supplements, gummies and accessories. It ships from the UK, and its delivery page is unusually specific about countries. If you live outside Britain, that page tells you more than most shops do, including one country it currently does not serve. Here is what it says about shipping, duties and returns.
Delivery inside the UK
All orders go out fully tracked. Orders placed before 5pm are processed the same day, while orders from Saturday, Sunday and bank holidays are processed on the next working day. Standard Delivery to the UK mainland takes 2 working days and costs £2.99. It is free on your first subscription order and on orders over £35. Next Day Delivery costs £3.99 for orders placed before 5pm on a weekday. The Channel Islands are served with Standard Delivery in 3 to 5 days, with shipping at £2.99.
Shipping abroad
Free Soul lists these destinations with their own shipping prices:
| Destination | Time | Shipping |
|---|---|---|
| Ireland | 3 to 5 days | £9.99 shipping |
| Italy | 3 to 5 days | £9.99 shipping |
| Spain | 3 to 5 days | £11.99 shipping |
| France | 5 to 7 days | £9.99 shipping |
| Austria | 5 to 7 days | £9.99 shipping |
| Sweden | 5 to 7 days | £9.99 shipping |
| Netherlands | 5 to 10 days | £7.99 shipping |
| Rest of the EU | 5 to 10 days | £9.99 to £12.99 shipping |
| USA | 5 to 10 days | £26.00 shipping |
| Canada | 5 to 10 days | £16.99 shipping |
| Australia | 5 to 10 days | £16.99 shipping |
| New Zealand | 5 to 10 days | £14.99 shipping |
The page also says clearly that Free Soul is unable to ship to Germany until further notice. The prices are shown in pounds sterling.
Duties and taxes
International orders can attract duties and taxes on delivery. Whether they apply depends on the order value and the tax-free threshold of the destination country, and the recipient pays them when the parcel arrives. Your local customs office can tell you more. If customs reject a parcel and it goes back to Free Soul, the shop refunds the product cost in full, excluding the postage paid to reach your country.
Returns and exchanges
You can return unopened and unused items within 30 days for a refund. They must be in the original packaging and in resellable condition. The refund goes to your original payment method, and the shop deducts a £3.50 return fee from the amount it sends you. Exchanges are possible within 14 days through the Returns Portal, for unused and unopened items of equal value.
If you return part of a bundle, the refund is calculated as if you had paid full price for the items you keep. For returns from outside the UK, email [email protected] to find out how to send the parcel. If the wrong item or a faulty product arrives, write to the same address with your order number and a description of the problem.
Using cashback
Open the Free Soul page at daily cashback, where the current rate (up to 2.5%) and the offers are listed with the date they were last checked. Press the shop button there, then shop and pay as you normally would. In your free account the cashback first shows as open and becomes confirmed once Free Soul has reported the order. A returned item reduces the amount for it.
Practical tips
- If your basket is close to £35 in the UK, compare the £2.99 delivery fee with the price of one more item.
- Opened products cannot go back, so open a new tub or pack only when you plan to keep it.
- Outside the UK, add the duties and taxes to your calculation, because they are paid on delivery.
- Finish the order in one visit and pause your ad blocker on the shop, since either can break the click.
As of October 2026.