Shopping at FliKEZE: delivery countries, shipping, returns and cashback
FliKEZE sells home wellness devices such as light panels, massage mats and neck and back massagers under names like SpectraPanel, NeoBack Air and NeoNeck. The shop's pages are not entirely consistent about who it delivers to, which is the question most international readers have. This guide sets out what the shipping policy says, what the return and warranty pages add and how cashback works.
Which countries does FliKEZE deliver to?
The shipping policy states that the products are currently only available for delivery within the United States. It adds that parcels cannot go to military bases overseas, offshore islands or Puerto Rico. The same policy has a table that lists the USA and the EU as destinations, and the store's country selector offers many countries with their own currencies, from Germany and Austria to Australia and the United Arab Emirates. Because these statements do not match, the safe approach is to enter your address in the cart before you commit and see whether the order goes through. For delivery inside the US the policy is clear.
Shipping costs and times
| Method | Destination in the table | Time | Cost |
|---|---|---|---|
| Free shipping | USA / EU | 3-7 business days | Free shipping |
| Express shipping | USA / EU | 2-5 business days | $15.99 shipping |
Couriers named are Amazon Logistics, USPS and UPS. The policy says total delivery time is processing time plus shipping time. Orders are generally shipped within 3 to 7 working days after confirmation and payment, the warehouse works Monday to Friday during business hours, and weekend orders can be delayed. The footer of the store promises free shipping on all orders over $50.
Tracking, cancellation and customs
When the parcel ships you get an email with a tracking number that becomes active within 24 hours. Tracking information can take 48 to 72 hours to update. You can cancel an order if you contact the shop in time and the parcel has not shipped yet, and you then get a full refund. Once the parcel is on its way it can no longer be cancelled. In rare cases a government can charge customs fees on a parcel. These are not charged by the shop and you would pay them. Questions go to [email protected], which the shop says it answers within 24 hours on working days.
Returns, refunds and warranty
You have 14 days from the day you receive the item to request a return. The product has to be unused, unworn and in the original condition, with all packaging, accessories and tags and a receipt or proof of purchase. You start by emailing support, and if the request is approved the shop sends instructions on where to send the parcel. Returns without prior approval are not accepted. Excluded are opened or used hygiene products, custom items, perishables, hazardous goods, sale items and gift cards. There are no direct exchanges, so you return the item and order again.
For orders shipped to the European Union the shop confirms the legal 14-day right to cancel without giving a reason. Refunds go to the original payment method within 10 business days after the shop has received and checked the return, and the amount can be reduced if the item shows use or damage or parts are missing. The store also mentions a 12-month warranty.
Cashback at FliKEZE
Open the FliKEZE page at daily cashback for the current rate (up to 8%) and the offers we check every day. Press the shop button and order as usual. In your free account the cashback first shows as open and turns confirmed after FliKEZE has reported the order. A returned item reduces it again.
Before you order
- Enter your delivery address in the cart first, since the delivery countries are not stated the same way on every page.
- Keep the box and tags until you know you want the device, because returns need them.
- Close other cashback or voucher tabs while you shop.
As of October 2026.