Shopping at Fidelis FR: delivery in France, frozen menus, withdrawal and cashback
Fidelis FR is the French store of a dog food brand run by Sanadog GmbH, a company based in Recklinghausen, Germany. It sells dried menus, frozen fresh menus, natural snacks, chews and supplements for dogs. The shipping page is clear about one thing: this store delivers within France.
Where Fidelis delivers
The shipping section on fidelis.fr is headed Expédition en France. The shop cannot deliver to the French overseas departments or to islands, and Corsica is named as an example. If you live outside France, the checkout shows whether your address is accepted, so look there before you fill a basket.
Shipping costs
Dried products ship with DHL standard, free of shipping charge from 39,00 euros of order value, and delivery takes 2 to 5 business days. Below that amount the standard shipping fee is 9,90 euros.
Frozen fresh menus travel only with DHL Express, which takes 1 to 2 business days. Express shipping is free from 99 euros, and below that it costs 9,90 euros. The banner at the top of the site mentions free express shipping from 69 euros, while the shipping policy says 99 euros, so look at the cart for the figure that applies. Mixed orders with dried and frozen products ship by DHL Express under these terms, and trial packages of fresh menus already include standard shipping.
| Product type | Shipping fee and time |
|---|---|
| Dried products | 9,90 euros shipping under 39 euros, free from 39 euros, 2-5 business days |
| Frozen fresh menus | DHL Express, 9,90 euros shipping under 99 euros, free from 99 euros, 1-2 business days |
| Trial packages | Standard shipping included |
Good to know about frozen menus
Frozen menus are shipped Monday to Thursday, and express orders must be placed and paid before Thursday at 12:00, otherwise they leave the following Monday. There is no delivery on Sundays and public holidays. The minimum order for frozen fresh menus is 5 kg, which equals 10 packs of 500 g, and bundles count as one product. The shop packs them in insulating, recyclable packaging. It says menus that arrive chilled instead of frozen can be refrozen, or kept in the fridge for up to 5 days, and that thawing in transit does not entitle you to a return or refund.
Withdrawal and returns
As a consumer you can withdraw within 14 days of receiving the last item, without giving a reason. Tell Sanadog GmbH by email at [email protected] or by post, using the withdrawal form or a clear statement. You return the goods within 14 days after that, and you pay the direct return costs. The shop refunds all payments, including standard delivery, within 14 days of receiving your notice, using your original payment method, and it may wait until the goods are back. Refused deliveries are not refunded.
Payment
The payment page lists advance payment by bank transfer, PayPal and PayPal Express, credit cards (Visa, Mastercard, American Express), Klarna invoice, Sofort transfer, Apple Pay, Google Pay and Amazon Pay.
Using cashback
Open the Fidelis page at daily cashback to see the current rate (up to 4%) and the offers with the date of our last check. Press the shop button and order as usual. The cashback shows as open in your free account and turns confirmed once Fidelis has reported the order. A returned item reduces the amount.
Practical tips
- Order frozen menus early in the week, since they only ship from Monday to Thursday.
- Be at home or arrange a safe place for the parcel, because the menus travel for one to two days.
- Pause your ad blocker and finish in one visit so the cashback click is not lost.
As of October 2026