Shopping at Eskute Europe: delivery countries, returns, cashback
Eskute sells e-bikes, cargo trikes, folding bikes and accessories. The shop has separate stores for Europe (eu.eskute.com), Canada and the United States, and this guide covers the European one. We read its shipping policy, return policy and payment page in October 2026. For European buyers the shipping table is the most useful part, because it names every delivery country.
Which countries Eskute delivers to
The policy lists 22 countries, all with free shipping and a delivery time of 3 to 8 working days:
- Austria, Germany, Belgium, the Czech Republic, Denmark, Estonia, France, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Slovakia, Slovenia, Sweden and Poland
- Croatia, Finland, Ireland, Portugal and Spain, listed separately with the same terms
The same table applies to accessories. The notes under it say shipping outside Europe is currently not available, so the UK and Switzerland are not on the list. Prices include VAT, and customers do not have to pay import duties or customs fees. Only standard shipping is offered. The warehouse is in Duisburg, Germany. If you live in North America, the shop points you to its Canadian and US stores.
Dispatch and delivery
Eskute aims to dispatch an order within 48 hours and sends a confirmation email when it ships. Estimated delivery times are only estimates. You can change the address before dispatch by contacting the shop, but not afterwards. Changes after dispatch, such as a new address or a hold request, mean you lose the claim for replacement or refund if delivery fails. If tracking has not updated for more than 3 days the shop asks for patience, and a parcel that has not arrived 3 weeks after the shipping email counts as lost and is refunded in full.
Returns and cancellation
Contact the shop within 15 days of receiving the goods, by email to [email protected]. Items must be unused, in original condition and packaging with the proof of purchase, and returns without prior approval are not accepted. Customer service checks a request within 3 working days, and a returned item is inspected within 3 to 5 working days before you get a replacement or refund. A wrong item is replaced free or fully refunded. For a change of mind, the shop charges a 20 percent restocking fee, and if you ship the item yourself Eskute does not pay the postage. Before dispatch you can cancel for a full refund. After dispatch the shop charges the same restocking fee of 20 percent of the order, so cancel early if you are unsure. Card refunds usually take 2 to 5 working days, in some cases up to 30.
Payment and warranty
The payment page says PayPal, debit and credit cards are accepted, and card payments run through PayPal without needing an account. The shop banner also mentions Klarna and a 2-year warranty.
| At a glance | Eskute Europe |
|---|---|
| Delivery to | 22 EU countries, not outside Europe |
| Shipping | Free standard shipping |
| Delivery time | 3 to 8 working days |
| Returns | 15 days, restocking fee for a change of mind |
| Payment | PayPal, cards, Klarna |
Cashback
Open the Eskute page at daily cashback, where the current rate (up to 2.5%) and the offers we found are listed. Press the shop button, then order and pay as usual. In your free account the cashback shows as open first and becomes confirmed once the shop has reported the order, usually after the return period. A returned item reduces the cashback for it.
Practical tips
- Check the delivery country at checkout. The shop ships from Germany and only within the listed countries.
- Inspect the parcel straight away and send photos to support if there is damage.
- Use one discount source only. A code from another site can replace the cashback click.