Shopping at Diamond Art Paintin: worldwide shipping, returns and cashback
Diamond Art Paintin sells diamond painting kits: canvases with a sticky template and tiny resin rhinestones that you place one by one. Most customers order from outside the shop's home market at some point, so the questions are always the same. Where does the shop deliver, when does a kit arrive, and what can you do if diamonds are missing or you want to send something back? This guide collects the answers from the shop's own FAQ, shipping and return pages.
Where Diamond Art Paintin delivers
The shop ships worldwide and names six exceptions: Cuba, Iran, Ukraine, North Korea, Sudan and Syria. Delivery times depend on the region and are counted in business days after the order has been processed.
| Region | Standard delivery time |
|---|---|
| USA and Canada | 9 to 14 business days |
| Europe | 8 to 10 business days |
| Oceania | 10 to 21 business days |
| Latin America | 10 to 25 business days |
| Other countries | 14 to 30 business days |
Processing takes 1 to 3 days after payment, and the shop does not ship on weekends. If you order two or more items, they may leave from different warehouses and sometimes from different countries, so the parcels can arrive separately. The shop asks you to wait two weeks after the first parcel before you get in touch about a missing one. You receive an email with the tracking number once the order ships.
Shipping costs
The banner at the top of the shop advertises free shipping on all orders over $69. The FAQ adds that orders above $69 in the USA get free standard shipping, selected automatically at checkout. The shipping policy page goes further and says all customers get free domestic and international shipping with tracking. Because the pages word it differently, check the shipping line in your cart before you pay, especially for an address outside the USA.
Customs and import fees
Here the pages also differ. The FAQ says the price you see is the price you pay, with no extra fees. The shipping policy says customs tax depends on each country's rules and is paid by the buyer, and that parcels can be delayed by customs processing. If you order from outside the USA, keep a small buffer in mind and ask the shop if you want certainty.
Returns, defects and missing diamonds
You can contact the shop within 14 days of receiving a defective or damaged item, a wrong size or the wrong product. If the shop is responsible, it takes the item back and refunds the product price and shipping, or sends a free replacement. Because kits are custom printed, the shop does not take back items just because you no longer want them. If you ordered the wrong size, a return is possible, but you pay shipping both ways for an exchange, and shipping fees are not refunded.
All returns need approval from customer service first. The item must be unused and in its original packaging, and you send it back only after the shop confirms. Once the parcel arrives, processing takes 3 to 6 business days. PayPal refunds then take up to 48 hours, credit card refunds 7 to 14 business days.
Every diamond canvas kit comes with lifetime missing diamond protection. Write to [email protected] with your order number and the missing DMC codes. The shop also offers free Uh-Oh Insurance if you spill your diamonds.
Orders, changes and payment
You can change or cancel an order within 2 hours. After that, cancellation is only possible before shipping, and the shop handles it within 2 working days. Address errors should be reported as early as possible, because the shop cannot update an order once it has shipped. At checkout you can pay with PayPal or Pay Later, and the other methods are shown in the cart. Customer service answers Monday to Friday, 9 am to 6 pm Eastern time.
Using cashback
Open the Diamond Art Paintin page at daily cashback, where the current rate (10%) and the offers are listed with the date they were last checked. Press the shop button there, then shop and pay as you normally would. In your free account the cashback first shows as open and becomes confirmed once the shop has reported the order. If you return an item, the cashback for it is deducted.
Practical tips
- Check the size chart on the product page. A wrong size is the one case where you pay the return costs yourself.
- Finish the order in one visit and pause your ad blocker on the shop, as either can break the click.
- Keep other cashback and voucher sites closed while you shop, because a later click can replace the first one.
As of October 2026.