Design Letters: delivery times by country, currencies and 14-day returns
Design Letters is a Copenhagen brand known for initial jewelry, porcelain cups and small design pieces for the home. The EU store at designletters.eu ships from a warehouse in Denmark, and it has separate language and currency versions. Here is how delivery works for the different regions, and what happens if you want to send something back.
Where the order comes from
Every order is shipped from the company's warehouse in Denmark. Delivery options and costs may vary, so the shop tells you to look at what is offered at checkout. There are two main services. Express delivery means you order by 2 pm and receive the parcel on the next business day, between 9 am and 5 pm, Monday to Friday. Orders placed after 2 pm on Friday or over the weekend arrive the following Tuesday. Standard delivery also runs between 9 am and 5 pm on weekdays.
Delivery times by country
For standard delivery the help center gives estimated days by destination:
| Destination | Delivery time |
|---|---|
| Denmark (mainland) | 2 to 4 days |
| Germany | 2 to 4 days |
| Rest of the EU | 2 to 7 days |
| United Kingdom | 3 to 7 days |
| United States | 5 to 9 days |
Greenland and the Faroe Islands usually take longer than mainland Denmark. The shipping fee depends on the destination country and the order value, and the limit for free delivery also differs. The shop only reveals the exact amount at checkout, before you confirm. The banner on the EUR store reads free shipping from 55 EUR, so use that as a guide and let the basket confirm it for your address.
Currencies and language versions
A pop-up lets you stay on the English EUR store or switch to Danish with DKK, Swedish with SEK, German with EUR, Dutch with EUR, English with GBP, French with EUR and English with USD. The version you pick shapes the currency on your order, so choose it before you fill the basket.
Returns
You can return an order within 14 days after receiving it. Fill in the return form with your order number, contact details and the products, pack the items in the original packaging and, for jewelry, include the small plastic bag with the barcode. Tear the form off the address label, put it in the box and stick the label on the outside. The label only carries the address and does not include postage. All costs for the return are yours, and the shop suggests a tracked service because it is not responsible for the parcel until it arrives.
Returns go to Becher-Madsen Service in Ølstykke, Denmark, and cannot be dropped at a parcel shop. The warehouse checks that the goods are unused and can be resold. Allow up to 10 working days for the return to be processed, then 2 to 5 business days before your bank shows the money. The refund goes to the payment method you used, shipping costs are not refunded, and if a promo code was used you get back only what you paid for the returned product. Exchanges are not offered: return what you do not want and place a new order. If an item is defective, damaged or wrong, write to [email protected] right away.
Using cashback
The Design Letters page at daily cashback is the French-market page and shows the current rate (4%) with the offers and the date we last checked them. Press the shop button and order as usual. In your free account the cashback appears as open and becomes confirmed once Design Letters has reported the order. A returned product reduces it.
Practical tips
- Pick the right currency version before you start shopping.
- If your basket is slightly under the free-shipping line for your country, a small addition can cost less than the shipping fee.
- Keep the small plastic bag from jewelry if you may send it back.
- Close other voucher and cashback tabs while you order.
As of October 2026.