Shopping at BIQU: warehouses, shipping, returns and cashback
BIQU sells parts for 3D printers, such as control boards, screens, motors and drivers, and BIQU 3D printers themselves. Shipping is the part that confuses most buyers, because the shop works with several warehouses and a long list of zones. The shipping policy, the returns page and the payment page contain the details, and here is the short version.
Which warehouse your order ships from
By default an item ships from the China warehouse. On some products the variant options let you choose an EU or US warehouse, but not every product offers that, and without a choice the China warehouse applies. The shipping fee shown at checkout is final. Remote areas can add a surcharge based on the carrier's final calculation.
Shipping in the United States
Orders from the US warehouse are delivered in the contiguous United States, which excludes Alaska, Hawaii, Puerto Rico and the military address areas. Shipping is $5.99 under $59 and free from $59. An order sent from the China warehouse to the US takes 10 to 15 days, with the same free shipping limit of $59 and a $5.99 fee below it.
Shipping to other countries
| Destination (general products) | Shipping under $59 | Time |
|---|---|---|
| Canada | $5.00 shipping, free from $59 | 15 to 20 days |
| Australia, New Zealand, Mexico | $5.00 shipping, free from $59 | 10 to 15 days |
| Most of Europe incl. Germany, Austria, Switzerland, UK | $5.00 shipping, free from $59 | 15 to 20 days |
| Russia | $5.00 shipping, free from $59 | 13 to 15 days |
| India | $5.00 shipping, free from $59 | 13 to 20 days |
From the EU warehouse, selected small and light products reach Central and Western Europe (for example Austria, France, Italy, Spain) for $4.50 shipping under $59 and free above. Switzerland, Norway, Iceland and Cyprus pay $15.60 shipping under $59 from that warehouse, and the United Kingdom $24.70 shipping. Germany is not among the countries listed for the EU warehouse.
Printers and other large products
BIQU 3D printers and several other large products, such as the Panda line, are charged by zone and package weight. A package up to 10 kg costs $70 shipping to North America and $60 shipping to Western Europe with DHL or FedEx, with 5 to 9 days of delivery. Heavier packages cost more, and some zones also offer sea freight. Your checkout shows the exact amount.
Returns, cancellations and warranty
You can cancel an order before it ships. The shop treats an order as shipped once a tracking number has been updated, and cancellations take 1 to 2 business days. After delivery you have 14 days to request a return. The item and packaging must be intact, with all accessories, gifts and manuals, and the product must not have been used or activated. A return is also possible within 14 days if the item fails for reasons that are not your fault.
If the return is your choice, you pay the shipping costs. If the goods arrive damaged or wrong, you do not. After the shop confirms the return by email, you have 7 days to send the item. Once the shop has received and inspected the return, the refund goes to the original payment method within 5 to 10 business days. The return address is sent to you after approval, so do not use the address on the outgoing package.
3D printers carry a one-year warranty and printer parts six months. Consumables such as hotbed stickers, nozzles and filaments are not covered. Technical problems go through a support ticket on the shop's site.
Payment
The payment page lists American Express, Mastercard, Visa, PayPal and Apple Pay.
Using cashback
Open the BIQU page at daily cashback, where the current rate (up to 7.5%) and the offers are listed with the date they were last checked. Press the shop button there, then shop and pay as you normally would. In your free account the cashback first shows as open and becomes confirmed once BIQU has reported the order. A returned item reduces the amount for it.
Practical tips
- Reaching $59 in your basket removes the shipping fee for most destinations, so group small parts into one order.
- Keep the original packaging until you are sure the part fits your printer.
- Finish the order in one visit and pause your ad blocker on the shop, as either can break the click.
As of October 2026.