Shopping at AKASO: international shipping, 30-day returns, warranty and cashback
AKASO sells action cameras, 360 cameras and accessories through shopakaso.com, and it ships from the United States to a long list of countries. What you pay and how long you wait depends strongly on where you live. The details below come from the shop's shipping, return and payment pages.
Where AKASO delivers
The shipping page lists North America (United States, Canada), a long row of European countries including Germany, France, the United Kingdom, Ireland, Austria, Switzerland, Poland, Spain, Italy and Norway, Asia (Japan, Malaysia, Thailand, the Philippines, Singapore) and Australia. The payment FAQ names a shorter list of 24 countries, so check that your country is accepted at checkout. Freight forwarders are never served. For orders to the international destinations, UPS International ships from Reno, Nevada.
Shipping fees and delivery times
Orders are normally dispatched within 1 to 2 business days. Free standard shipping starts at $99, except for the United Kingdom, Australia, Malta, Norway, Switzerland, Cyprus and Greece. The final fee appears in the cart before you pay.
| Destination | Delivery time | Shipping fee |
|---|---|---|
| United States | 3 to 5 business days (UPS) | Shipping $15 under $99, free from $99 |
| Most EU countries, Germany, Austria | 3 to 5 business days (DHL, GLS) | Shipping $15 under $99, free from $99 |
| Malta, Norway, Switzerland, Cyprus | 3 to 5 business days | Shipping fee $30 |
| United Kingdom, Australia | 10 to 30 business days | Shipping fee $18 |
| Canada | 10 to 30 business days | Shipping fee $30 |
| Japan | 10 to 30 business days | Shipping $15 under $99, free from $99 |
The shop adds that duties, taxes and other fees are the recipient's responsibility and are due on delivery, and that import taxes are not included in the product price. Outside the US, a camera can therefore cost more than the price in the cart suggests.
Returns, replacements and warranty
You can return an order within 30 days of receiving it for a refund. The product has to go back in the original box with the device, charger, battery, instructions, gifts and other parts, in like-new condition. Shipping fees, duties, taxes and carrier surcharges are not refunded.
The warranty is one year on AKASO digital products, extended to two years for orders from shopakaso.com. For a defect, contact customer service first and you receive an RMA number to write on the box. A replacement within 30 days of delivery is free including shipping. Between day 31 and day 90 the replacement is free, but you pay the shipping. After day 91 the shop charges a handling or repair fee. For damaged accessories within two years, the shop sends new ones free and asks about $5 shipping.
Payment and order changes
PayPal and credit cards are accepted. If a payment fails, you can pay again, use another card or switch the payment method. To change an order that has not shipped or to cancel it, email [email protected] with the order ID, and the shop says it answers within 24 hours.
Using cashback
Open the AKASO page at daily cashback, where the current rate (4%) and the offers are listed, and we check them every day. Press the shop button, then order and pay as you usually do. In your free account the cashback first shows as open and becomes confirmed after AKASO has reported the order. A returned item reduces the cashback for it.
Practical tips
- In the UK and Australia, shipping takes up to 30 business days, so order early for a trip.
- Outside the US, ask yourself whether duties and taxes at the door are worth it before you choose a cheap accessory.
- Keep the original box until you are sure you keep the camera, because the return needs it.
- Finish the order in one visit and pause your ad blocker so the cashback click is not lost.
As of October 2026.