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Ordering from VitaminFuchs: shipping, cancellation and cashback

· 2026-09-25

VitaminFuchs is a food supplement brand from Aachen, Germany. The shop is in German, so a few things are worth knowing before you order from another country: what the shop says about shipping, payment and returns, and where the gaps are. The details below come from the shop's service pages.

Shipping costs and delivery

The shop publishes no flat shipping rate. Its shipping page only says that shipping costs can be worked out once items are in the basket. All prices include statutory VAT, plus shipping. Orders go out as insured parcel shipping. The service pages give no delivery time, so ask customer service before ordering if timing matters.

Delivery countries

The service pages contain no list of countries. The operator is based in Aachen and the shop is written in German. If you live elsewhere, add the products to the basket and enter your address: the basket shows whether the shop delivers there and what shipping costs.

Payment methods

The page footer lists PayPal, Visa, Mastercard, American Express, SEPA, invoice, instalments and advance payment. The checkout shows which of them you can use for your order. PayPal Express Checkout and instalment offers only work after you accept PayPal in the privacy settings.

At a glanceVitaminFuchs
Based inAachen, Germany
Shipping costShown in the basket
Shipping methodInsured parcel
Cancellation14 days from receiving the goods
Return postagePaid by you
ContactWeb form, phone +49 241 412 041 15, [email protected]

Cancelling and returns

The shop's withdrawal notice gives you fourteen days to cancel a purchase without giving a reason. The period starts when you receive the goods, or the last of several goods delivered separately. Tell the shop clearly by letter or email to [email protected], and send the goods back within fourteen days of telling them. You pay the direct costs of the return. The shop repays your payments, including standard delivery costs, no later than fourteen days after it receives your notice, using the same payment method as the order. It may hold the refund back until the goods are returned or you show proof that you sent them.

For sealed goods that cannot be returned for health or hygiene reasons, the right to cancel ends once you remove the seal after delivery. Open a pack only when you are sure you want to keep it.

Range and contact

Products are sorted into electrolytes and minerals, joints and mobility, skin, hair and care, heart and circulation, metabolism and plant compounds, digestion and gut health, and vitamins and immune system. The shop says its products are made in Bonn, Hamburg and Worms, and that certificates of analysis exist for its raw materials. It aims to answer questions within a few hours and replies the next working day outside service hours.

Using cashback

Start at VitaminFuchs page at daily cashback, which shows the current rate (up to 6%) and the offers on display. The page itself is in German. Press the shop button there and order the usual way. Your free account lists the cashback as open first, and it is confirmed after the shop's report. A return or cancellation reduces the amount for that item. The how it works page explains the steps, and more shops of this kind are in the health and beauty category.

Practical tips

  • Fill the basket first, because it is the only place that shows shipping costs for your address.
  • Finish the order in one visit and pause your ad blocker on the shop, since either can break the click.
  • Keep other cashback and voucher sites closed while you shop, because a later click can replace the first one.

As of October 2026.

Frequently asked questions

How much is shipping at VitaminFuchs?
The shop gives no flat rate. Shipping costs are calculated once items are in the basket, and you see them there before you order.
How long does delivery take?
The service pages give no delivery time. Orders ship as insured parcels. If timing matters, ask customer service before you order.
Which countries does VitaminFuchs deliver to?
There is no country list on the service pages. The shop is based in Aachen and written in German. Enter your address in the basket to see whether your country is served.
Which payment methods are accepted?
PayPal, Visa, Mastercard, American Express, SEPA, invoice, instalments and advance payment are listed. The checkout shows what is available for your order.
How long do I have to cancel an order?
Fourteen days from the day you receive the goods, or the last of several separately delivered goods.
Who pays for return shipping?
You pay the direct costs of the return. Standard delivery costs are refunded if you cancel.
Can I return a pack I have opened?
For sealed goods that cannot be returned for health or hygiene reasons, the right to cancel ends once the seal is removed. Open a pack only when you want to keep it.
When do I get my refund?
No later than fourteen days after the shop receives your notice, via the payment method you used. The shop may wait until the goods are back or you show proof of dispatch.
How do I contact VitaminFuchs?
Use the web form, email [email protected] or call +49 241 412 041 15. The shop says it aims to reply within a few hours.
Is there a warranty?
The shop has a page called statutory warranty (Gesetzliche Gewährleistung). For a defect, contact customer service, who can explain the details.
Are there vouchers or discount codes for VitaminFuchs?
Every offer for VitaminFuchs that you can use is shown on its daily cashback page. The shop also has a section called Angebote (offers).
How does cashback work here?
Start from the shop's page at daily cashback and buy as usual. The entry is open first and confirmed when the shop reports the order. A return or cancellation removes it, and a code from another site can cost you the cashback.
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