Oceane makeup store in Brazil: delivery by postcode, 7-day returns and cashback
Oceane is a Brazilian online shop for makeup and cosmetics, with brushes, palettes, lipsticks, skincare and gift sets. The shop is built for customers in Brazil, so its rules look different from a store that ships worldwide. If you live in Brazil or send a gift there, this is what the delivery, return and payment pages say.
Where Oceane delivers
The delivery policy says the shop covers the whole of Brazil. The page does not describe shipping to other countries. Delivery options and prices are calculated from the postcode (CEP) you enter in the shopping bag, which is why you need a Brazilian delivery address to see them. Oceane works with the Brazilian post office Correios and other carriers.
Shipping options and cost
There are two kinds of shipping. The more economical option can be free for orders above a minimum value, which you see in the cart offer once you enter your CEP. The minimum can vary by state. If your order does not reach the minimum for free shipping, the cost is calculated from your delivery postcode, and taxes and services are not included in that figure. The faster option is available only for some areas of Brazil, so check your CEP in the shopping bag.
How long delivery takes
The delivery time starts counting when the order is posted, not when you place it, and it is counted in business days. It depends on your CEP and the shipping option, and you see the available dates before you pay. Campaign periods can change the times. Weather, high-risk areas and rural zones can cause small delays. The carrier makes up to three delivery attempts. If none works, the parcel may wait at a branch or go back to Oceane. You follow the order under "Meus Pedidos" after logging in, and the shop emails every status change.
Returns and exchanges
You can request a return within 7 calendar days of receiving the order. For defective products the period is 30 calendar days. The product must show no signs of use and come in its original packaging with the invoice (DANFE), all seals, labels, accessories and manuals. Start by emailing [email protected] with the order number, batch, expiry date, product name, a photo and the reason. The shop replies within 24 business hours. You then receive a posting authorisation code and drop the parcel at an authorised Correios agency. After arrival, the check can take up to 9 business days, and approved refunds go back to your card or account in the original payment form. Oceane does not swap one product for another: an exchange is issued as a shopping voucher. Free gifts that came with an order must be sent back if the return changes the order total below the gift threshold. If you used a discount coupon, the refund follows the amount you actually paid.
Payment
The shop accepts Visa, Mastercard, American Express, Diners Club, Elo and Hipercard credit cards, and Pix. Card purchases can be split into up to 6 instalments without interest, with a minimum instalment of R$30. Card payments are confirmed within 48 business hours. A voucher from a previous exchange can be used at checkout, but it expires 30 days after you receive it.
| At a glance | Oceane |
|---|---|
| Delivery area | All of Brazil |
| Free shipping | Above a minimum order value, varies by state |
| Return window | 7 days, 30 days if defective |
| Payment | Cards, Pix, up to 6 instalments |
Using cashback
Go to the Oceane page at daily cashback, where you see the current rate (4%) and the latest offers. Press the shop button, then shop and pay as usual. In your free account the cashback shows as open and becomes confirmed after Oceane has reported the order. A returned product reduces the cashback for that item.
Practical tips
- Enter your CEP early, because both the free shipping minimum and the delivery date depend on it.
- Keep the invoice and the original box, since returns need them.
- Finish the order in one visit and pause your ad blocker, or the cashback click can get lost.
As of October 2026.