Marley Spoon US: delivery, order cutoff, freshness guarantee and cashback
Marley Spoon US sells weekly meal kits: you pick recipes, plus snacks and other Market items, and the box arrives chilled at your door. It is a subscription, so the details that matter are the order cutoff, how delivery is handled, what the freshness guarantee covers and how skipping or cancelling works. These come from the US terms and the delivery page.
Where it delivers and how the box arrives
Marley Spoon US works with US zip codes, and all prices on the site are in US dollars. Taxes and other fees are on top of the shown prices and can vary by area. The shop uses refrigerated shipping and third-party delivery companies. A box is packed to keep food fresh at room temperature (78 degrees Fahrenheit) for six hours after delivery, and the terms ask you to check the box is cool and to refrigerate everything right away. Meat and fish should stay at or below 41 degrees Fahrenheit.
Deliveries go to a residential apartment or home. A business address needs permission from the employer or owner, and Saturday deliveries to business addresses are not possible. After your second order you can name an alternate receiver in your building or nearby, and in some areas the shop offers unattended delivery. Bad weather or other problems can shift the schedule, and the shop contacts you if the delay is significant. If something is missing, call 866-228-4513 or email the contact address in the terms.
Cutoff, skipping and cancelling
Every order has a cutoff time. It depends on your zip code and can lie up to 6 or 7 days before delivery, at 11:59 pm in your time zone. Until then you can skip or change the order in your account. If you cancel or pause after the cutoff, the unskipped order is charged in full. Around public holidays the shop may extend the cutoff by up to 48 hours and gives at least 7 days of notice. The site also says you can skip, pause or cancel at any time.
Market items are single add-ons for one week only. They follow the same cutoff rules, and adding them does not create extra delivery charges.
Freshness guarantee
The shop backs its products with a freshness and quality guarantee for 4 days after the box arrives. If you are not happy with an ingredient, call or email within seven days of delivery. Depending on the case you get credits for future boxes or a full or partial refund, and the shop can ask for a photo or the product first. Allergy note: meals are packed in a place that handles all eight major US allergens, so cross-contact is possible.
Payment
For recurring orders the shop may place a pre-authorization on your card about 24 hours before billing. It shows as pending and is released if you skip or cancel the order in time. The terms also mention a temporary $1 authorization to verify the card, which expires or reverses within a few days. A declined card can lead to a $2 fee per order, so keep the card details current and consider a backup payment method. Checks, food stamps and third-party coupons are not accepted.
| At a glance | Marley Spoon US |
|---|---|
| Currency | US dollars, taxes on top |
| Cutoff | Up to 6 or 7 days before delivery, 11:59 pm local |
| Skip or pause | Until the cutoff time |
| Freshness guarantee | 4 days after delivery, report within 7 days |
| Support | Phone 866-228-4513 |
Cashback with Marley Spoon US
Go to the Marley Spoon page at daily cashback and press the shop button. The rate is shown there ($12.5) next to the offers we check every day. Then sign up and order as usual. In your free account the cashback first appears as open and becomes confirmed once Marley Spoon has reported the order. If an order is refunded, the cashback for it is deducted.
Practical tips
- Note your cutoff day right after you sign up, so you can skip weeks you do not need.
- Take the box inside and refrigerate it at once.
- Report an ingredient problem inside the seven-day window, with a photo.
- Finish the sign-up in one visit and keep other cashback or voucher sites closed, so the first click counts.
As of October 2026