Marley Spoon Netherlands: delivery area, cancelling weekly boxes and cashback
Marley Spoon is a meal box service. You choose recipes, and the ingredients arrive at your door in a box. This guide covers marleyspoon.nl, the Dutch site, and it matters mainly if you live in the Netherlands, because that is the only area it delivers to. Instead of returns, the rules to know are about delivery, pausing and complaints about fresh food.
Where Marley Spoon NL delivers
According to the terms, Marley Spoon B.V. delivers throughout the Netherlands with the exception of the Wadden Islands. For Flanders and Brussels the terms point to the separate Belgian website. The footer of the Dutch site also links to Marley Spoon sites for other countries, so a visitor from outside the Netherlands should pick the site that matches the delivery address.
How the subscription works
The agreement is a weekly subscription that both you and Marley Spoon can end week by week. The deadline for cancelling, pausing or changing a box is 6 days before the next delivery. If you cancel before the deadline, the first order and all later planned orders are skipped automatically. You can also skip or change single weeks in your account. In addition to the recipe box you can add items from the Market section for one week, and the terms say this does not create extra delivery costs.
| At a glance | Marley Spoon NL |
|---|---|
| Delivery area | Netherlands, not the Wadden Islands |
| Cancel or pause | Up to 6 days before delivery |
| Prices | In euros, incl. VAT and shipping unless shown otherwise |
| Withdrawal | 14 days after the first box |
| Complaints | By email before the best-before date |
Price and payment
Prices on the site are in euros and include VAT. They include shipping costs unless the site shows otherwise. You can pay with iDEAL | Wero, PayPal, Bancontact, credit cards and card-based wallets such as Google Pay. For your first order the shop may place a pre-authorisation on your card, up to the full value of that order, which is normally held for 7 days or until the order is processed. A small verification amount can also appear briefly as pending. No actual charge happens at that moment.
Delivery details
Marley Spoon delivers to the address stored in your account. An address change only counts if you tell the shop before the deadline. The delivery should be handed over in person at the given address and time slot. If you have given explicit permission beforehand, the courier may hand it to neighbours or leave it in front of your property. You can set delivery instructions in your account. If the shop cannot deliver your order within 14 days for any reason, you may cancel it.
Products containing alcohol are only handed over to people aged 25 or older when it is unclear who receives the parcel, and the courier may ask for an ID.
Complaints and withdrawal
Fresh and chilled goods are not sent back. If something is wrong, email the shop before the best-before date with your customer number, name, delivery address and a description, and do not use the product you complain about. After a review you get a credit on your account for the value of that product, not for the whole box.
You may withdraw from the agreement within 14 days of the first box without giving a reason, but you still have to accept and pay the boxes already delivered and those already planned, because the goods are fresh. For extra products, the 14-day right does not cover perishable items, and the shipping costs of a withdrawn order are yours.
Using cashback
Open the Marley Spoon page at daily cashback, which shows the current rate ($8.35), and press the shop button. Then sign up and order in the same visit. In your free account the cashback is first open and becomes confirmed once the shop has reported the order. Cancelling or crediting an order reduces the amount for it.
Tips
- Set a reminder for the deadline of 6 days before your next delivery.
- Check your address and delivery instructions in the account before the first box.
- Keep other cashback and voucher sites closed while you sign up.
- Report problems with fresh food before the best-before date.
As of October 2026.