Marley Spoon Belgium: delivery area, cancelling, complaints and cashback
Marley Spoon is a meal kit service, and its Belgian shop at marleyspoon.be works differently from a normal online store. You pick a weekly box or ready meals, the ingredients arrive fresh, and the subscription runs until you pause or cancel it. That is why the questions that matter are where the boxes go, how long you can still change an order, and what happens when something is wrong with the food. The answers below come from the shop's Belgian terms and conditions.
Where Marley Spoon delivers in Belgium
The terms say that in Belgium the company delivers in Flanders and in Brussels. Wallonia is not named, and the shop only serves the Belgian market, so this page does not cover other countries. Orders go to the address that was last saved in your customer account. An address change only counts for a delivery if you report it before the cut-off date. You are responsible for entering complete and correct delivery details.
Someone should be able to take the box in person at the given address and in the chosen time window. If nobody can, the risk of loss, theft or spoilage passes to you. Marley Spoon may leave the box with neighbours or in front of your property, but only if you gave your explicit consent beforehand. You set your delivery preferences as a delivery note in your account.
Prices, shipping and payment
Prices on the website are in euros and include VAT. They also include shipping costs unless the shop shows something different. Items you add from the Market section go into the order of that week and do not create extra delivery costs. They are not part of the subscription and arrive only in the week you chose them.
The terms list these payment methods: iDEAL and Wero, PayPal, Bancontact, credit cards and wallet payments such as Google Pay. When you add or change a payment method, the payment provider may place a small temporary verification authorisation, for example EUR 1.00, which is released again. You can also store a backup payment method that is charged automatically if the main one fails. A direct debit setup costs a small fee that is deducted from the next order.
| At a glance | Marley Spoon Belgium |
|---|---|
| Delivery area | Flanders and Brussels |
| Shipping | Included in the price unless shown otherwise |
| Cancel or pause | Up to 6 days before the next delivery |
| Withdrawal right | None, because only fresh products are sold |
| Complaints | By email within 2 months |
Pausing, skipping and cancelling
The subscription can be cancelled week by week, by you and by Marley Spoon. A cancellation, a pause or a change has to be made at the latest 6 days before the next delivery. If you cancel before that deadline, the first order and all following planned orders are skipped automatically. You can also skip or edit single orders in your account. Alcohol in an order is handed over only after an age check, and the courier can ask for ID if it is unclear whether the recipient is at least 25 years old.
Returns and complaints
Marley Spoon sells fresh products only, so the terms give you no right of withdrawal. Food is also not sent back. If the quality of a product is not what it should be, write to the company by email as soon as possible and within two months of noticing the problem, ideally before the best-before date. Include your customer number, name, main delivery address and a description of the issue. If the check confirms the problem, your account is credited with the value of that product, not of the whole box.
If the company cannot deliver within 14 days, you have the right to cancel the order. Money paid for a contract that was never concluded is refunded as fast as possible and in any case within 14 days.
Using cashback
Open the Marley Spoon page at daily cashback, where the current rate (up to $8.41) and the offers we check every day are listed. Press the shop button there, then choose your box and pay as usual. In your free account the cashback shows as open and becomes confirmed once Marley Spoon has reported the order. A credit for a complaint reduces the amount for that product.
Practical tips
- Finish the sign-up in one visit and pause your ad blocker on the shop.
- Keep other cashback and voucher sites closed while you order, because a later click can replace the first one.
- Note the 6-day deadline in your calendar if you plan to skip weeks.
As of October 2026. The shop can change its terms, so check the details at checkout.