Buying tickets at Gigsberg UK: delivery, cancellations and refunds
Gigsberg is a secondary ticket marketplace. Sellers set the prices, so a ticket can cost more or less than face value, and the shop is built around events rather than parcels. For this reason the usual shipping questions turn into three others: when do the tickets arrive, what happens if the event changes, and can an order be cancelled. This guide covers the rules Gigsberg publishes on its help pages for the UK site, gigsberg.co.uk.
When and how tickets arrive
Gigsberg does not post a parcel on a fixed day. The way your tickets reach you is decided by the official distributor of the event. It may be an e-ticket to download, a mobile ticket added to your phone or opened in the official app, or a paper ticket by courier. After your order is confirmed you get simple instructions as soon as the tickets are ready.
Most tickets are released in the days or weeks before the event, and sometimes in the last days or on the day itself. The shop says this is normal and that the order stays guaranteed. If nothing shows up, sign in, open My Purchases and check your spam folder. If the event is within 48 hours and the tickets still are not there, message the team with your order number.
Price, currency and payment
The full price is shown before you pay. You are charged in the currency of the Gigsberg site you use, and your bank may apply its own exchange rate if your card is in a different currency. The currency menu on the site lists GBP, EUR, USD, AUD, PLN, CZK, ILS, CHF, ARS, DKK and INR. Cards are the default way to pay, with bank transfer, Apple Pay, Google Pay or PayPal where available. You see every option at checkout.
Changes, cancellations and refunds
Because the tickets come from individual sellers, an order is final once it is confirmed. The shop lists exceptions: tickets that cannot be delivered in time, an event that is officially cancelled and not rescheduled, and refused entry with an invalid ticket, proven by the venue. Exchanges for another date, event or quantity are not possible. If the event moves to a new date, your tickets stay valid and no refund is due. For a cancelled event, Gigsberg contacts you about the refund, and paper tickets have to be sent back first.
Seats, names and resale
Seats in one order are placed together where possible, and for larger groups only two seats side by side are assured. Listings marked restricted or obstructed view have a fixed obstacle in the venue. Many events need no name on the ticket; named-ticket events ask for each attendee at checkout, and orders with missing or wrong names cannot be refunded. If you cannot attend, you can list the tickets on Gigsberg, even before you have received them, provided they were ordered through the site.
| At a glance | Gigsberg UK |
|---|---|
| Product | Resale tickets, prices set by sellers |
| Delivery | E-ticket, mobile ticket or courier, set by the event |
| Timing | Often days or weeks before the event |
| Cancellation | Final once confirmed, with listed exceptions |
| Support | Live chat, WhatsApp and email |
Using cashback
Start on the Gigsberg page at daily cashback to see the current rate (2.5%) and the offers with the date we last checked them. Press the shop button, then book as usual. In your free account the cashback shows as open and turns confirmed once Gigsberg has reported the order. Orders that are refunded after a cancelled event reduce it.
Practical tips
- Check the listing notes before you pay, especially for view restrictions and named tickets.
- Use the email address and phone number from your order when you open mobile tickets in the official app.
- Keep other voucher or cashback tabs closed while you book, because a later click can replace the first one.
As of October 2026.