Flags Connections: delivery to the US, Canada and Mexico, returns and cashback
Flags Connections is a US company from North Babylon, New York, that sells flag display cases, burial flag cases, medal and document cases, flagpoles and flags. Its terms and refund policy are detailed, and they differ by product type. This guide pulls out what matters for delivery to the US, Canada and Mexico, and for returns.
Where Flags Connections delivers
The shop ships to all US states and to US territories, including Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands. It also ships to Canada and Mexico. Other international destinations are not served. If you live elsewhere, ask customer service before you order.
Dispatch and delivery time
In-stock orders with Ground, 3 Day, 2 Day or Overnight shipping are guaranteed to ship the same business day when placed before 3:00 PM Eastern Time. Orders placed after that ship by the end of the next business day. Economy shipping orders leave within 2 to 3 business days, and economy transit takes 4 to 10 business days depending on your location and the method.
Shipping rates are shown in the cart. Sales tax is charged only on shipments to the state of New York. Large flagpoles and some other items can travel by freight, and for freight deliveries you should inspect the goods before you sign. If something is damaged or missing, refuse delivery and contact the shop.
Cancellations and address mistakes
Once an order is finalized it cannot be canceled or changed, and shipping information cannot be edited after you submit it. A wrong address that the shop or the carrier has to correct can cost an extra $10 shipping fee per package for ground or economy service and $15 for express service. Refused deliveries can lead to a penalty, including extra shipping charges.
Returns and refunds
For flags, flag cases and flagpoles, you have 14 days from receipt to return unused items for a refund. Shipping and handling fees are not refunded. Flag cases and several kinds of poles carry a restocking fee, and a case with the faceplate or medallion already fixed cannot come back. Please allow 7 to 10 business days for a return to be processed and add the packing slip or a note with your order number.
Not returnable are custom and special orders, flag bunting, stick flags and flags that were upgraded with a pole hem or fringe. Defects must be reported within 14 days, and the shop exchanges the defective item. The shop can charge a 20 percent fee on items returned without the original packaging, and shipping fees stay non-refundable.
| At a glance | Flags Connections |
|---|---|
| Delivery area | US, US territories, Canada, Mexico |
| Same-day dispatch | Ground, 3 Day, 2 Day, Overnight before 3:00 PM ET |
| Economy shipping | Ships in 2 to 3 business days, transit 4 to 10 |
| Returns | 14 days from receipt, unused items |
| Sales tax | Only New York shipments |
Cashback with Flags Connections
Start at the Flags Connections page at daily cashback and press the shop button. The rate is listed there (6%) next to the offers we check every day. Shop and pay as usual. Your free account first shows the cashback as open, and it becomes confirmed once Flags Connections has reported the order. Returned items are deducted.
Practical tips
- Proofread the order, the address and the spelling of any engraving before you pay, because changes are not possible afterwards.
- Ask the shop before ordering a custom or special item, since it cannot be returned.
- Keep the original packaging until you are sure the case or flag fits.
- Finish the order in one visit and keep other cashback or voucher sites closed, so the first click counts.
As of October 2026