Booking Victor's Residenz-Hotels in Germany: check-in, cancellation rules and cashback
Victor's Residenz-Hotels is a hotel group with houses across Germany, from Berlin and Leipzig to the Saarland. This is a booking service, so instead of shipping and returns the points that count are where you can stay, what you pay for, and what happens if your plans change. Everything below comes from the group's own website and its terms for hotel accommodation contracts.
Where you can stay
All hotels are in Germany. The website lists Berlin Mitte, Berlin-Tegel, Erfurt, Frankenthal, Gera, Leipzig, Munich, the Seehotel Weingärtner at the Bostalsee lake, Schloss Berg at Perl-Nennig on the Moselle, Saarbrücken, the Best Western Victor's Residenz-Hotel Rodenhof, Saarlouis and Teistungenburg. You pick your hotel and dates in the booking search on the site. The site is also available in English and French. Prices are shown and agreed in euros.
What the price includes
Unless the offer says otherwise, the price covers the overnight stay, service charges and VAT. Meals are included only when you booked them. If you add or remove rooms, services or nights later, the hotel can adjust the price, and it may ask for your agreement first. At the time of booking the hotel can also require a prepayment or a security such as a credit card guarantee or a deposit.
Check-in and check-out
Your room is available from 3 pm on the day of arrival. You have no claim to an earlier room, and rooms must be taken by 6 pm unless you have agreed a later arrival with the hotel. On the day of departure you hand the room back by 11 am. If you leave later, the hotel can charge 50% of the room price until 6 pm and 80% after 6 pm. Tell reception by 10 pm the evening before if you plan a later departure.
| At a glance | Victor's Residenz-Hotels |
|---|---|
| Locations | Germany only |
| Check-in | From 3 pm, room held until 6 pm |
| Check-out | By 11 am |
| Free cancellation | Up to the 22nd day before arrival (individual guests) |
| Currency | Euro |
Cancellation for individual guests
For stays of up to 14 people, you can cancel without any charge until the 22nd calendar day before arrival. After that the hotel may charge a flat amount: 50% of the room price from day 21 to day 15 before arrival, 70% from day 14 to day 4, and from day 3 onward 90% of the room price and 60% of any half or full board. You may show that the hotel lost less. The hotel counts income from re-letting the room against the charge. Groups of 15 or more follow different terms, and the rate you book can carry its own conditions, so read the rate details before you confirm.
Contact
The central reservation team can be reached by email at [email protected], Monday to Friday. The hotline is +49 1805 115 114, billed at 14 cents per minute from German landlines and a maximum of 42 cents from mobiles. Outside office hours use the contact form or call the hotel directly.
Using cashback
Open the Victor's page at daily cashback, where the current rate (2.5%) is shown, and press the shop button. Then book on the Victor's website in the same visit. In your free account the cashback shows as open and is confirmed once the booking has been reported. If you cancel or the stay does not take place, the cashback for it is removed.
Tips
- Cancel before the 22nd day if your plans are not final, because the charge rises quickly after that.
- Send your arrival time to the hotel if you will check in after 6 pm.
- Do not click through other cashback or voucher sites during the booking.
- Pause the ad blocker on the booking page so the click is recorded.
As of October 2026.