Xplora UK: where it sells, delivery, 30-day returns and cashback
Xplora makes smartwatches for children, with a SIM for calls, texts and location, controlled from a parent's app. The UK shop at xplora.co.uk (the older address myxplora.co.uk leads there) sells the watch and, with it, a communication service. That mix of hardware and subscription is why the delivery and cancellation rules matter more than the price tag.
Where Xplora sells
The shipping page says Xplora is currently available for online purchase in Spain, Norway, Denmark, Finland, the United States, the United Kingdom, Germany, Sweden, France and Poland, and in selected retail stores. The company says its technology is used by more than 1,500,000 users worldwide. The terms add that the website is for promoting products in the European Economic Area and the United States, and that addresses outside those areas are not delivered to. As the page lists the UK among the markets, ask support at [email protected] which rule applies to your address before you pay. The communication allowance works in the country that sold you the watch, with EU roaming included and roaming outside it not included.
Delivery
The cost of delivery is the amount shown on the website when you place the order. For goods, Xplora delivers as soon as reasonably possible and within 30 days of accepting the order. Acceptance comes by email and depends on identity checks, payment of the first subscription payment where one applies, and credit scoring, so a contract exists only once you receive that email. If nobody is home, the courier leaves a note to rearrange delivery or collect from a depot. Failing to rearrange it can lead to storage and re-delivery charges.
Changing your mind and returns
The legal minimum for online purchases is 14 days, and Xplora extends it to 30 days. For goods the 30 days start when you receive them, and with split deliveries when the last one arrives. You tell the shop by email to [email protected] with your name, address and order details. You send the product back in its original packaging, free of software or security locks, with proof of purchase, within 30 days of telling the shop. Xplora asks for a return label by email first. Return postage is yours unless the product is faulty or the shop is at fault. The refund includes the delivery cost of the cheapest delivery method, may be reduced if the watch was handled in a way a shop would not allow, and is paid within 30 days of the shop receiving the goods.
The right to change your mind does not apply to digital products once you have started to download or stream them, to completed services, or to sealed hygiene products that have been unsealed.
Warranty and the service
Hardware sold through the official web store has a limited warranty of two years from the order date against defects in materials and workmanship, valid with proof of purchase. Normal wear, misuse, liquid damage and non-genuine chargers are excluded. The included communication allowance is described as a fair usage of 100 MB and 100 voice minutes a month per device. A contract can have a minimum term. After it ends you can cancel with one month's notice.
Payment
The terms list direct debit, PayPal, Visa, Mastercard and American Express. Goods must be paid before dispatch, while services are charged monthly.
| At a glance | Xplora UK |
|---|---|
| Delivery | Within 30 days of order acceptance |
| Delivery costs | As shown at checkout |
| Change of mind | 30 days from receipt |
| Warranty | 2 years on hardware |
| Payment | Direct debit, PayPal, Visa, Mastercard, American Express |
Using cashback
Open the Xplora page at daily cashback, where the current rate (2.5%) and the latest offers are listed with the date of the last check. Press the shop button and order as usual. In your free account the cashback shows as open and becomes confirmed once Xplora has reported the order. A returned watch is deducted.
Practical tips
- Read the minimum term on the order form before you accept. The watch and the service are part of the same contract.
- Keep the box and proof of purchase for the 30-day return and for warranty claims.
- Ask support for the return label before you post anything back.
As of October 2026.