Shopping at SOJOS: shipping to the US and Canada, prescription lenses and returns
SOJOS sells sunglasses and eyeglasses, from polarized and clip-on models to blue light glasses and frames that can be ordered with prescription lenses. The store ships to two countries only, the United States and Canada, and the details of delivery and returns depend a lot on what you order. Standard lenses are handled differently from prescription lenses.
Where SOJOS ships
The shipping page names the shipping country or region as US and CA. The store has a country selector with Canada and the United States, and both show prices in US dollars.
Shipping options and free shipping
There are three delivery methods. Business Express takes 5 to 10 business days, Standard Shipping or Free Shipping takes 10 to 15 business days and International Shipping takes 10 to 15 business days. Free shipping applies to orders over US$35 and is limited to standard shipping. It is applied automatically at checkout, without a coupon code.
If you order several items, they may ship separately at no extra cost. Each parcel gets its own confirmation email and tracking number, and you can follow the package with 17track.
Preparation time
Once an order is confirmed, the shop prepares it within 24 business hours, excluding weekends and public holidays. Orders with prescription lenses need extra lead time:
- Standard and reading lenses: 3 business days
- RX sunglasses lenses: 5 to 7 business days
- Progressive lenses: 7 to 10 business days
Add that time to the shipping method you choose. The FAQ says that on average it can take 3 to 15 business days to process an order, depending on the lens type.
| At a glance | SOJOS |
|---|---|
| Ships to | United States and Canada |
| Free shipping | Over US$35, standard shipping only |
| Delivery | 5 to 10 days Express, 10 to 15 days Standard |
| Returns | 30 days, non-prescription only |
| Contact | [email protected] |
Address changes and cancellations
If you entered the wrong address and ordered within the last 12 hours, email the shop and include the correct address. After you receive tracking information, only the carrier can try to change the address, because the shop cannot do it once the package has left. An order can be cancelled or updated only until the warehouse has processed it. Items cannot be added afterwards, so place a new order for them. A refund for a cancelled order shows on the original payment method within 1 to 3 business days, depending on your bank.
Returns and exchanges
You can return or exchange within 30 days after receiving the goods, but only non-prescription products qualify. Sunglasses must come back in the complete original packaging, unworn and in the same condition as received. Items bought during a sale or from the sale page are not eligible for return or exchange. You have to submit the return request before shipping, include one photo of the product, and send the tracking number to [email protected] after you ship the glasses. The shop does not provide a return label, and the return address is in New Jersey.
Prescription lenses cannot be returned or exchanged. There is one exception: if your prescription changes within 60 days of receiving your frames, the shop offers a one-time lens redo. Online prescription services are not available after a frame-only purchase has been completed, so decide on lenses before you pay.
Cashback at SOJOS
Open the SOJOS page at daily cashback. It shows the current cashback (5%) and the offers we check every day. Press the shop button, then shop and pay as usual. In your free account the cashback shows as open and becomes confirmed once SOJOS has reported the order. A returned item reduces the cashback for it. A code from another site can cost you the cashback, so finish the order in the same visit.
As of October 2026