Shopping at SoDeal.ch: delivery area, payment, returns and cashback
SoDeal.ch is a Swiss flash-sale shop run by Socko Sàrl in Biel. Every day it puts a few branded products on sale for a short time, from kitchen and household appliances to garden items, wellness devices, watches and jewellery. The shop texts are in French and German, prices are in Swiss francs including VAT, and the delivery area is small. This guide sums up what the shop says about delivery, payment and returns.
Where SoDeal delivers
The contact page says SoDeal delivers to Switzerland and Liechtenstein, while the FAQ page says that for the moment it delivers only in Switzerland. Both agree that other destinations are not served: if you want to be delivered in another country or region, the shop asks you not to order. Some products are also available for delivery to France or Belgium through a separate site named eboutic.fr. In special cases you can be asked to collect your parcel at the office in Biel, at rue du Marché-Neuf 48, by entering pick-up on site when you order. Opening hours are Monday to Friday, 9:00 to 12:00 and 13:30 to 16:30.
Delivery time and carriers
There is no fixed delivery time for the whole shop. It differs from deal to deal and is stated in the deal description of the product, so read it before you order. The time starts when the order is paid, and for a payment slip when the money has arrived at the shop. Parcels travel with carriers such as Swiss Post or DHL. If you are not at home, you get a notice and usually collect the parcel at the carrier's office. A parcel that is not collected in time and goes back to the shop is charged to you for processing and reshipping.
Payment
You can pay with PostFinance and the usual credit cards, with PayPal (Visa, Mastercard, American Express and others), or with prepayment by QR-bill. Bank or postal transfer and payment slips are only for Swiss residents. Card payments are debited right after the order. If you choose a bank transfer, the order waits for payment, you have 24 hours to pay and the goods are reserved for 72 hours before the order is cancelled.
Warranty
All products are new and in the original packaging. Electrical and electronic items and luxury watches carry a supplier warranty of 6 months to 2 years, depending on the product and brand. The terms of sale also mention the legal guarantees of conformity.
Returns and cancelling
Under the return conditions, products can be returned if they are defective or do not match the description. Contact customer service within 7 days of delivery to report the problem and get a return authorisation. The product has to come back in its original condition with all accessories and packaging. The refund is made as a voucher or as an exchange, depending on the case. Return costs are yours unless the product is defective or the shop made a mistake. Sale and clearance items and general hygiene products cannot be returned.
Cancelling is tight. The FAQ says an order cannot be cancelled once it is placed and payment is accepted. The contact page, in turn, asks you to write within the hour after ordering, with the subject line ANNULATION DE COMMANDE. If the parcel has already gone out, you refuse it at the carrier, and shipping and return costs are charged to you. In that case the refund follows 30 days after the goods are back and checked.
| Topic | What the shop says |
|---|---|
| Delivery area | Switzerland and Liechtenstein |
| Delivery time | Stated in each deal description |
| Return notice | Within 7 days of delivery |
| Warranty | 6 months to 2 years on electrical items and watches |
| Customer service | +41 32 322 22 75 or +41 32 322 22 86, Monday to Friday |
Using cashback
Open the SoDeal page at daily cashback, where the current rate (4%) and the offers we check every day are listed. Press the shop button, then pick your deal and pay as usual. In your free account the cashback shows as open and turns confirmed once SoDeal has reported the order, normally after the return period. A returned product reduces the cashback for it.
Practical tips
- Watch the stock bar of a deal. When it runs low, the offer can sell out suddenly.
- Read the delivery time in the deal description before you pay.
- Deals last between 1 and 7 days, so decide before the timer ends.
As of October 2026