Shopping at iScooter Germany: delivery, returns and cashback
iScooter sells electric scooters, e-bikes, kids' scooters and hoverboards. The German shop at iscooterglobal.de is built for customers in Germany, and that shapes everything below: delivery, returns, taxes and support all follow German rules. We read the shipping policy, the refund policy and the payment page in October 2026. The shop can change its terms, so look at the checkout once more before you pay.
Where iScooter Germany delivers
The shipping policy talks about free delivery to all of Germany and names local warehouses in Germany as the dispatch point. For other countries, ask the shop before you order. If you live in the UK, France, the wider EU or the US, the header of the shop shows separate country websites for those markets (DE, UK, FR, EU and US). Prices on the German site are quoted in euros and include VAT, and the shop states that no additional taxes are due.
Shipping cost and delivery time
Shipping inside Germany is free. Carriers are DHL, GLS and DPD. The shop needs one working day to process an order, and parcels normally arrive within one to three working days. Around public holidays processing can take one to two working days. Accessories are also delivered free of charge but take roughly three to ten working days, and if you order them together with a scooter they can come in a separate parcel because they ship from another warehouse.
You receive an order confirmation first and a dispatch email with the tracking number later. If you spot damage, report it right away: the shipping page asks for a message within three working days, the return page within 48 hours, so do not wait.
Returns and refunds
New and unused products in the sealed original packaging can go back within 30 days of delivery. You must contact support first, by email to [email protected], and then you get a prepaid return label. Please do not send the parcel back on your own, the shop does not take responsibility for parcels returned without arrangement.
Returns are not free of charge for the item itself. For e-scooters and e-bikes the shop keeps a return fee of 15 percent of the purchase price, for hoverboards, kids' scooters and treadmills 20 percent. Opened e-scooters and e-bikes can still be returned within 30 days if the odometer shows less than 10 km. The refund goes back to the original payment method within 14 working days after the shop approved it. Cancelling before dispatch is possible by email, and a changed delivery address within 24 hours costs a fee of 5 percent of the order value.
| At a glance | iScooter Germany |
|---|---|
| Delivery area | Germany |
| Shipping cost | Free shipping for all orders |
| Delivery time | 1 to 3 working days |
| Return window | 30 days from delivery |
| Warranty | At least 12 months |
| Payment | PayPal, card via PayPal, Klarna |
Payment and warranty
You can pay with PayPal, with a credit or debit card through PayPal, or with Klarna, which splits the amount into 3 to 24 monthly instalments. The shop advertises a warranty of at least 12 months on its devices. Contact is by email or by phone on +49 800 000 3728.
Using cashback
Open the iScooter page at daily cashback, where the current rate (up to 3%) and the offers we found are listed with the date they were last checked. Press the shop button and complete the order in the same browser session. The cashback first shows as open in your free account and becomes confirmed once iScooter has reported the order. If you return an item, the cashback for it is deducted.
Practical tips
- Decide before you ride: an e-scooter that has done more than 10 km is no longer a simple return.
- Order accessories early, since they arrive on their own schedule.
- Use only the offers listed on the shop page, because a code from another site can cancel the cashback.