Shopping at iScooter.fr: shipping, returns and cashback
iScooter.fr is the French online shop of the iScooter brand and sells electric scooters, e-bikes, kids' scooters, walking pads and accessories. On its own pages the shop calls itself the only official iScooter site in France, so warranty and after-sales service apply to orders placed there. The details below come from the shop's shipping, returns and payment pages.
Where iScooter.fr delivers and what shipping costs
The shipping policy is written for France. Parcels leave from iScooter warehouses in France, Germany or Spain. Accessories and kids' scooters ship free "throughout Europe", according to the shop. For adult e-scooters a delivery fee applies on some models, and the amount depends on the model. You see the final figure at checkout before you confirm.
If your address is outside France, the policy does not list other countries or prices. The cart is the quickest test, and [email protected] can answer the rest before you order.
Delivery times
Orders placed before 14:00 (UTC+2) go out the same day, later ones the next day, and Friday orders after 13:00 leave on Monday. The shop gives these estimates:
- From the French warehouse with GLS: 2 to 4 working days in total, free of charge. GLS texts you a one-hour delivery window on the day.
- From the German or Spanish warehouses with DHL or GLS: 4 to 7 working days in total.
- Accessories: about 3 to 10 working days, and they can arrive separately from the scooter.
If an item is out of stock in France, the shop ships from another warehouse by DHL, which takes roughly 4 to 9 working days. A tracking number arrives by email once the parcel is on its way.
| At a glance | iScooter.fr |
|---|---|
| Warehouses | France, Germany, Spain |
| Delivery from France | 2 to 4 working days, free shipping |
| Accessories | Free shipping, 3 to 10 working days |
| Return window | 30 days after delivery |
| Warranty | 24 months (shop banner) |
Returns and refunds
You can send back a new, unused product within 30 days of delivery. The scooter must show fewer than ten kilometres on the display and come with everything that was in the box. Write to [email protected] within 7 days of receiving the parcel. The shop then sends a return label, and parcels without that label are refused.
Returning an unopened e-scooter costs a restocking fee of 15 percent plus the payment platform fee, and shipping and duties are yours. Accessories and spare parts cannot be returned at all. If a product is faulty, a return within 30 days is free and missing or defective parts are replaced at no charge. After 30 days only paid repair under the warranty is offered. A discount code used on the order is deducted from the refund.
For transport damage, contact the shop within 48 hours with photos or video of the box and the scooter, and do not ride it before taking them.
Payment
iScooter.fr accepts Visa, Mastercard, American Express, Maestro, Discover, Diners Club and PayPal. Klarna lets you pay in instalments. The shop does not store your card number.
Cashback at iScooter.fr
Open the iScooter FR page at daily cashback, where the current rate (up to 3%) is shown. Press the button there and then shop as usual. In your free account the cashback first shows as open and becomes confirmed once the shop has approved the order. If you return an item, the cashback for it is deducted. A discount code from another site can cost you the cashback, so use the offers listed on the shop page.
Practical tips
- Check the odometer rule before you ride a new scooter you might return.
- Order accessories you need on day one together with the scooter, since they ship separately and cannot be returned.
- Keep the box until the return window has passed.
As of October 2026.