Shopping at Gaia Naturelle: worldwide delivery, 14-day returns and cashback
Gaia Naturelle is a Slovenian brand that sells food supplements, collagen shots and natural cosmetics online. Its English store serves customers across Europe and beyond, and it posts parcels from Ljubljana. If you are planning an order from the UK, Ireland, the EU or further away, these are the delivery and return rules the shop publishes.
Where the shop delivers
The shop says it ships worldwide with a few exceptions. The practical test is the country picker at checkout: if your country is not offered, Gaia Naturelle cannot deliver there at the moment. In that case you can write to the shop, and the team will try to find a solution. The picker in the English store lists a long run of European countries, together with countries such as Australia and Canada, and prices are shown in euros.
Shipping cost and carriers
Shipping costs are calculated by destination country and shown at checkout, so there is no single flat fee for everyone. For EU countries the shop mostly works with local carriers, while for non-EU countries it mainly uses DHL. The shop also names Packeta as its partner and sends a tracking code by email when the parcel leaves the warehouse, which you can follow on the Packeta or Hermes tracking page. Taxes are calculated at checkout as well, and prices inside the EU include VAT. If you order as a company, the VAT can be claimed back later in your usual accounting.
Changes and cancellations
The order goes to the warehouse as soon as it is confirmed. You can still change it if it has not been handed to the carrier, so email the team as soon as you notice a mistake. The shop also says its automated system cannot cancel an order once it has been placed, so check the basket before you pay.
Returns and refunds
You have 14 days from receipt to return items. Send an email to the shop saying you want to withdraw; you do not have to give a reason. Products must be unopened, undamaged and in their original packaging. You pay the return postage yourself. After the shop has received and checked the parcel, it refunds the original payment method, and the refund usually appears within 7 business days.
| At a glance | Gaia Naturelle (English store) |
|---|---|
| Delivery area | Worldwide with a few exceptions, country list at checkout |
| Shipping cost | Calculated by destination at checkout |
| Carriers | Local carriers in the EU, mainly DHL outside the EU |
| Return window | 14 days from receipt, unopened items |
| Return postage | Paid by you |
Payment
The shop names PayPal, Stripe, Klarna and Shopify as its payment partners and uses SSL encryption at checkout. The exact methods available for your country appear on the payment step.
Cashback
Open the Gaia Naturelle page at daily cashback, where the current rate is up to 2.5%, press the shop button and order as usual. In your free account the cashback first shows as open and turns confirmed after the shop has reported the order. If you return an item, the cashback for it is deducted.
Practical tips
- Look at the shipping total in the cart for your country before you add more products, because it varies by destination.
- Do not open a product until you are sure, as only unopened items qualify for the 14-day return.
- Keep the tracking email, since it links to the carrier page.
- Finish the order in one visit, because a click from another cashback or voucher site can replace the first one.
As of October 2026