Shopping at eCosmetics: US shipping, Alaska and Hawaii, returns and cashback
eCosmetics is a US online store for skincare, makeup, hair care and fragrance from a long list of brands. It is a domestic shop first. Orders go to addresses in the United States and its territories, and the shop does not offer delivery to other countries. We read the shipping, returns and FAQ pages on ecosmetics.com in October 2026. This guide sums up what you pay for shipping depending on where in the US system you live, how the return window works and what the shop excludes.
Where eCosmetics ships
The shop delivers to the Continental US, Alaska, Hawaii, Puerto Rico, PO Boxes and APO/FPO military addresses. Some orders arrive in more than one package. It cannot send one order to several addresses, so for gifts to different people you place separate orders. If you live in the UK, Canada or Europe, the shop does not list your country, and a parcel service that forwards US mail would be your own arrangement.
Shipping costs
| Destination | Shipping | Time |
|---|---|---|
| Continental US, order under 49 $ | Flat shipping 6.95 $ | 2 to 8 business days |
| Continental US, shipping at 49 $ or more | Free shipping | 2 to 8 business days |
| Alaska, Hawaii, Puerto Rico | Flat shipping 9.95 $, never free | Often longer |
| Expedited, most areas | Shipping 12.95 $ | 2 to 4 business days |
Free standard shipping counts the order value after discounts and before tax. So a coupon that drops your basket below 49 $ brings the shipping fee back. Orders to Alaska, Hawaii and Puerto Rico pay the flat rate whatever the total, and the standard delivery estimate does not apply to them. Expedited delivery runs through USPS and FedEx for orders placed before 3 pm Eastern time on weekdays. The shop charges your card only when the order leaves the warehouse. At checkout it first pre-authorises the full amount.
Returns and refunds
Return new or gently used products within 30 days of receiving the order for a refund to your original payment method. Returns between day 31 and day 60 get eCosmetics store credit. After 60 days the shop does not accept returns. Contact customer care to receive a return label, and give your order number and the reason. Returns must come back with the original packaging. Half-full or empty bottles are not accepted. Hygiene-sensitive items such as personal care products can only be returned unopened with their seals intact. Processing can take up to two weeks. Orders cannot be changed or cancelled once submitted, because the system starts processing at once.
A good detail for a beauty shop: if an item arrives damaged, you have to contact the shop within 7 days of delivery and send photos of the product and the box.
Payment
eCosmetics accepts Mastercard, Visa, American Express, Discover, PayPal, Apple Pay, Klarna and most debit cards. Prices are in US dollars.
Cashback on eCosmetics
Open the eCosmetics page at daily cashback, where the current rate (4%) and the offers we found are listed. Press the shop button and order as usual. In your free account the cashback appears as open and turns confirmed after eCosmetics has reported the order, which is normally after the return window. If you return a product, the amount for it is deducted.
Practical tips
- Check the 49 $ line after any discount, because free shipping is calculated afterwards.
- Keep the original box until you are sure the product stays with you.
- Promotional eGift cards are excluded from the return policy, so read the terms of any card that came with your order.
- Close other voucher or cashback tabs before you click through.