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Guides

Shopping at DefShop: shipping by country, returns and cashback

· 2026-09-28

DefShop is a German online fashion store with clothing and accessories for women, men and kids, run by DefShop GmbH in Ober-Ramstadt. It ships worldwide and also runs separate country shops, which makes it one of the easier German fashion shops to order from abroad. This guide sums up the shipping rates by country, delivery times, customs, returns and payment as the shop states them.

Shipping costs by country

DestinationShipping
Germany4.99 euros shipping (1.99 euros packaging and insurance, 3 euros postage)
Austria6.40 euros shipping
Switzerland11.35 CHF shipping
United Kingdom9.99 euros shipping
Iceland, Ukraine15.46 euros shipping
Liechtenstein14.27 euros shipping
Turkey34.38 euros shipping
Canada, Serbia, Georgia, Armenia, Algeria46.99 euros shipping
United States78.49 euros shipping

The shipping page also lists Albania, Bosnia and Herzegovina and Moldova at 12.99 euros and North Macedonia at 11.99 euros shipping. The shop says it ships worldwide, and for any other country the shipping price appears in the checkout. Rates vary because they depend on the local carrier. Note that the FAQ shows slightly lower figures for Austria and Switzerland than the shipping page, so trust the amount in your basket.

Delivery time and customs

The shop quotes an average delivery time of 2 to 4 working days, with extra time around public holidays and at Black Friday. Parcels abroad reach the DHL international parcel centre within 3 to 5 working days, and from there the national carrier takes over, so European neighbours usually see 3 to 5 working days. You get a tracking code by email with the dispatch confirmation. Customers in Switzerland should know that every parcel from abroad is subject to customs duty and VAT, which the recipient pays.

Country shops

The footer links local DefShop sites for Austria, Switzerland, Belgium, the Czech Republic, Denmark, Spain, Finland, France, Italy, the Netherlands, Norway, Poland, Sweden and Slovakia, plus a .net site. Orders can also be placed through the DefShop apps for iOS and Android.

Returns

You have a 14-day right of withdrawal from receipt. Declare it by email or with the withdrawal form, or simply send the goods back within the period, and return them within 14 days of your declaration, ideally in original packaging with the tags on. A prepaid return label is available for Germany only, through the returns centre. If you return a whole order with that label, the shop charges 4.99 euros for it and later sends a voucher of the same value by email for your next order; partial returns are exempt. Items shipped by a partner must go back to that partner using the label in the parcel. The statutory warranty is two years, and for a damaged item you send a short description and two or three clear photos.

Payment

Checkout is handled with Klarna: invoice with a 14-day payment term, instalments (Germany only), instant bank transfer, Amazon Pay, credit card (Visa, Mastercard, American Express) and direct debit. PayPal is offered as an alternative.

Cashback at DefShop

The DefShop page at daily cashback shows the current rate (2.5%) and the offers with the date of the last check. Press the shop button, then order as usual. In your free account the cashback is first open and becomes confirmed once DefShop has reported the order. A returned item reduces the amount for that item.

Practical tips

  • Outside Germany, compare the shipping line in the basket with the table above before you pay, because rates differ by country.
  • From Switzerland, add customs and VAT to the price you see in the basket.
  • Finish in one visit and pause your ad blocker, so the click is not lost.

As of October 2026

Frequently asked questions

How much is shipping at DefShop?
Within Germany shipping costs 4.99 euros. Austria is 6.40 euros shipping and Switzerland 11.35 CHF shipping. Other countries are listed on the shipping page or shown at checkout.
What does shipping to the UK and the US cost?
The shipping page lists 9.99 euros for the United Kingdom and 78.49 euros for the United States.
Does DefShop ship worldwide?
Yes. The shop says it ships worldwide, and the shipping cost for each country appears during checkout.
How long does delivery take?
The average is 2 to 4 working days. Abroad, parcels reach the DHL hub within 3 to 5 working days before the local carrier delivers.
Do I pay customs in Switzerland?
Yes. According to the shop, every parcel from abroad is subject to customs duty and VAT in Switzerland, paid by the recipient.
How long can I return an item?
You have 14 days from receipt to withdraw and 14 days after your declaration to send the goods back.
Who pays for return shipping?
A prepaid label exists for Germany. If you return a whole order with it, the shop charges 4.99 euros and sends back a voucher of the same value afterwards. Partial returns are exempt.
Which payment methods are available?
Klarna invoice, instalments (Germany only), instant bank transfer, Amazon Pay, credit card, direct debit and PayPal.
How long is the warranty?
The statutory warranty is two years.
How do I contact DefShop?
By email at [email protected], or through the contact and returns pages of the shop.
Are there discounts or vouchers for DefShop?
Current offers are listed on the DefShop page at daily cashback, and we check them every day.
How does cashback work, and what if I return something?
Use the shop button on our DefShop page, then order. The cashback shows as open and becomes confirmed after the shop reports the order. A returned item is deducted, and a code from another site can cost you the cashback.